- Create and deliver engaging training materials and programs.- Assess training needs and tailor programs to address them effectively.- Evaluate training session outcomes and make necessary improvements.- Support onboarding processes and provide continuous coaching and assistance.

Call Handling: Take calls for at least 3-4 hours daily.Team Support: Provide assistance to the team with queries and concerns.NPS Achievement: Support the Team Manager in achieving a high Net Promoter Score (NPS).Performance Monitoring: Conduct weekly performance review sessions (SBS) with teammates.Performance Reporting: Report performance evaluations to the Team Manager.Monthly Reporting: Assist with compiling the team's monthly reports on complaints, appeals, and grievances.Workspace Organization: Ensure your workspace remains tidy and is equipped with all necessary tools and resources.

Stay Updated: Keep abreast of changes to plans and tariffs.Customer Greeting: Welcome customers warmly and professionally, using the provided script.Inquiry Handling: Respond promptly to phone and email inquiries.Escalation: Refer queries to your line manager if you are unable to address them.Benefit Information: Provide members and healthcare practitioners with information about members' benefits.Pre-Authorization: Approve medical pre-authorizations when covered.Co-Payment Advising: Inform members of any outstanding co-payments.Provider Information: Share details of network providers with current and prospective members.Plan Cancellation: Cancel members' plans upon request or due to recurrent non-payment, as directed by your line manager.Workspace Maintenance: Keep your workspace organized and ensure you have all necessary tools and resources.Shift Hours: Graveyard shift (Eastern Daylight Time).

Bohol ProjectRecruitment: Conduct daily hiring for technicians and other required positions.Application Screening: Review and screen applications from candidates.Interviews: Conduct initial and final interviews for technicians and other positions. Schedule final interviews for administrative roles with the head office.HR Compliance: Ensure adherence to HR policies and maintain accurate HR records.Payroll Assistance: Support Head Officers with payroll checks and related tasks.Employee Support: Address employee inquiries, concerns, and assist in resolving workplace conflicts and issues.Disciplinary Actions: Implement disciplinary measures for rule violations and handle employee grievances.Billing Management: Receive and process billing documents within the project area.Data Reporting: Submit data on absenteeism, tardiness, turnover, profitability, and safety practices.Payout Distribution: Distribute payouts and payslips within 24 hours of the payout date.Training Coordination: Organize and coordinate employee training programs.Performance Monitoring: Oversee and monitor the performance of technicians.Administrative Tasks: Perform other administrative duties as required.

Resume Review: Evaluate resumes and applications using LinkedIn Recruitment.Email Management: Send and review email responses from applicants and clients.Initial Interviews: Conduct initial interviews to assess candidates' qualifications, skills, and cultural fit.Interview Coordination: Schedule and coordinate interviews between candidates and hiring managers.Profile Screening: Review and screen 75-100 candidate profiles.Operational Support: Assist with other tasks related to operations as needed.

Personal Secretary to the CEO: Provide administrative support to the CEO of the corporation.Office Administration Head: Oversee office administration and manage approvals for the Accounting department.Construction Management: Supervise construction projects for MOHO Resort, owned by the corporation's CEO.Site Support and Purchasing: Manage site support and procurement for DITO Tel tower erection in Bohol, where the corporation is a subcontractor.Timeline Management: Create and manage spreadsheets for operational timelines and construction schedules.Inventory Management: Oversee weekly and monthly inventory for DEX Trading, a power tool supply store owned by the corporation's CEO.Financial Reporting: Generate financial reports for executive review.Hiring and Onboarding: Handle the hiring process, including onboarding and offboarding employees for office and on-site positions.Employee Support: Address employee inquiries and concerns, assist in resolving workplace conflicts, and administer the employee benefits program.Event and Meeting Organization: Organize events and meetings related to performance improvement plans.Training Coordination: Coordinate employee training programs.Additional Administrative Tasks: Perform other administrative duties as required.

Greeting Visitors: Welcome guests and clients with a friendly and professional demeanor.Handling Inquiries: Answer phone calls, emails, and in-person inquiries, providing information or directing them to the appropriate person.Managing Appointments: Schedule and manage appointments and meetings for staff and visitors.Checking In/Out: Process guest check-ins and check-outs, including issuing key cards and handling room assignments if applicable.Administrative Support: Perform basic administrative tasks such as filing, data entry, and managing correspondence.Maintaining Records: Keep accurate records of visitor logs, appointment schedules, and any other relevant information.Handling Mail: Receive, sort, and distribute incoming mail and packages; prepare outgoing mail.Monitoring Security: Monitor the security of the premises, including managing access and ensuring visitor logs are up-to-date.Assisting with Requests: Assist with various requests from staff and visitors, including arranging transportation or handling special needs.Managing Office Supplies: Track and order office supplies, ensuring that the front desk area is stocked and organized.Addressing Complaints: Handle and resolve any complaints or issues that arise, escalating them to management if necessary.Maintaining Cleanliness: Ensure the front desk area is clean and well-organized at all times.Supporting Events: Assist with organizing and coordinating on-site events or meetings as needed.