Bernadette Goudelock Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia Area

• Provide administrative support to the Director of Retail, management and buying staff. Coordinating between buyers/managers in resolving day-to-day administrative and operational problems
• Performing multifaceted general office support
• Maintain departmental databases
• Maintain office files and records
• Create and distribute documents and Monthly & weekly reports.
• Open, sort, and route incoming mail; Sending out and receiving mail and packages when needed

Richmond, Virginia Area

• Coordinate and communicate with merchandising manager of touring, theatrical and live-entertainment productions before during and after performances.
• Manage and handle logistics of merchandise set up for performance via production rider and advance production information.
• Communicate theater financial and set up requirements per promoter, performers’ contract.
• Coordinate with theater’s operations staff on arrangements for the production’s merchandise manager’s set ups.
• Coordinate any hiring of staff for merchandise sales if needed.

Richmond, Virginia Area

• Dealing with the operations in the front of the theatre house
• Coordinate, train and supervise ushers
• Ensure that all volunteers have the necessary training.
• Ensures that the lobby is quiet during the performance and enforces late seating policies
• Resolve seating problems, coordinating between patrons and box officeEnforcing house safety policies and emergency procedures
• Maintaining a clean, safe and customer service-oriented environment for our patrons

Richmon, Virginia

• Responsible for the management, merchandising, & inventory of Richmond Center Stage gift shop.
• Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
• Set or recommend mark-up rates, mark-down rates, and selling prices for merchandise.
• Develop and maintain an up to date retail product supply.
• Continually work with vendors to come up with cutting edge souvenir merchandise for retail centers.
• Establish and manage customer relationships,

• Act as the initial point of contact for the visitors to the Virginia Historical Society also work as the sales staff at the Capitol Shop. As well as maintaining exceptional customer service, helping customers with.
• Sell admission to visitors to the museum and directs them to their destination within the museum.
• Greet visitors (tourists, delegates, and legislators) to the State Capitol
• Answers the telephone and direct calls according the need of the caller
• Processes sales in the Museum Shop and the Capitol Shop and maintains accurate controls of funds in all transactions.
• Receive, and accurately price merchandise as it arrives.

• Responsible for daily operations of retail location.
• Hired, supervised, motivated, and evaluated staff including sales manager, supervisors, product specialists, visual merchandiser, receiving/shipping clerks and sales associates. Consistently stayed within payroll.
• Improved upon all store procedures from merchandising to product flow. Lead the Mid-Atlantic region in gross profit.
• Managed product lines allowing for new formats and purchasing trends while merchandising to prevent shrinkage and increase profit.
• Develop the business of the store to its full potential.
• Focusing on the needs of the local community.