Bernadette Conway-James Email and Phone Number
I have several years of working experience and I am dedicated to creating long lasting relationships with customers and employees. Successfully led a team of dedicated customer support professionals and collaborated seamlessly across departments to ensure a seamless and enjoyable experience for users. Equipped with exceptional communication and problem-solving skills honed through extensive customer interactions, creating a deep understanding of customer behavior, and market trends. Thrives in dynamic, innovative environments and remains dedicated to staying at the forefront of the ever-evolving industry, with a mission to create exceptional customer experiences that drive business success.I am always eager to learn new things and challenge myself, and I am looking for opportunities to leverage my product expertise and customer satisfaction skills in a dynamic and innovative environment. I am also a gaming nerd and a craft enthusiast, and I enjoy creating and exploring new worlds and experiences, both digitally and physically. I believe that these hobbies help me develop my creativity, problem-solving, and storytelling abilities, which are essential for product management. I would love to connect with you and discuss how I can add value to your team and organization.Project Management | Customer Support | Team Management | Negotiation | Relationship Development | Stakeholder Management | Adaptability | Strategic Thinking | Market Research | B2C | Agile Methodologies | Revenue Generation | Process Improvement | Timeline Management | Strategic Planning | Cross-Functional Collaboration | Risk Mitigation | Resource Coordination | Data Management | Reporting | Conflict Resolution | Problem Solving | Microsoft Office Suite | Google Suite | Figma | Jira
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It SpecialistUniversity Of CincinnatiCincinnati, Oh, Us
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It SpecialistUniversity Of Cincinnati Mar 2024 - Present
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Laboratory TechnicianUniversity Of Cincinnati Feb 2022 - Mar 2024Cincinnati, Ohio, United States-Orchestrates seamless coordination with researchers, leading to a remarkable 27% enhancement in animal welfare standards and a substantial 17% reduction in variability within research outcomes, demonstrating a strong commitment to ethical research practices-Develops and maintains robust relationships with key customers, achieving an exceptional 95% cSAT rate and driving an 11% increase in repeat business and referrals-Instrumentally contributes to departmental growth by providing valuable input on process improvement initiatives, yielding a 12% increase in operational efficiency and an 11% reduction in project turnaround times
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StreamerTwitch Feb 2023 - PresentCurrently streaming every Thursday at 6pm EST https://www.twitch.tv/wyvernwreck -
OwnerThe Indigo Cauldron Feb 2017 - PresentCovington, Kentucky, United States-Manages products throughout their lifecycle, from ideation and concept validation to end-of-life planning, achieving optimized resource allocation and a 27% reduction in development costs-Drives the entire product development cycle, overseeing prototype creation through to manufacturing, ensuring unwavering brand messaging and identity alignment, ultimately leading to an exceptional 190% surge in online foot traffic and bolstering the brand's market presence-Exemplifies exceptional responsiveness and an unwavering results-oriented approach when interacting with customers through reviews and feedback, enhancing customer satisfaction and loyalty
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Team Lead ManagerJoann Stores Mar 2021 - Jan 2022Florence, Kentucky, United States-Pioneered and executed a highly successful project, delivering an impressive 18% improvement in operational efficiency through the strategic implementation of an online overstock system-Demonstrated a strong commitment to customer satisfaction, cultivating positive relationships and proactively addressing customer needs, which translated into a remarkable 11% increase in customer retention and a 10% rise in overall customer satisfaction scores-Provided exemplary leadership, guidance, and support to a team of employees, leading to an improvement in employee productivity and a reduction in customer service response times -
Member Services SpecialistUnitedhealthcare Jun 2019 - Nov 2020Temple, Texas, United States-Achieved a remarkable 21% reduction in customer churn rate, translating into increased customer retention and revenue stability, through the consistent delivery of exceptional customer service-Successfully managed and guided a team of 10+ individuals, achieving a 21% improvement in team productivity and a 12% reduction in employee turnover-Collaborated seamlessly with cross-functional teams to efficiently address urgent matters which led to a reduction in escalations and an improvement in issue resolution times
Bernadette Conway-James Education Details
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Project Management
Frequently Asked Questions about Bernadette Conway-James
What company does Bernadette Conway-James work for?
Bernadette Conway-James works for University Of Cincinnati
What is Bernadette Conway-James's role at the current company?
Bernadette Conway-James's current role is IT Specialist.
What schools did Bernadette Conway-James attend?
Bernadette Conway-James attended Belton New Tech High School At Waskow.
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