Bernadette Demeis Email and Phone Number
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Program Management and Customer Success leader with 20+ years of Fortune 500 experience driving results, customer and account management, consulting, team-building, and international business relations in software delivery. Oversaw teams of 100+ professionals, managed and maintained a budget of $60MM. Innovated and directed Program Management Offices, (PMOs) creating more agile practices and operational efficiencies. Successfully managed enterprise and small-scale agile development efforts while delivering multi-disciplined technical and functional solutions that drove KPIs, saved time, and reduced budget. Exceptional team leader, mentor, and coach with an inspiring and motivational management style, with a reputation for building and retaining high-preforming teams. Clearly communicate and build relationships with C-level executives, business partners, and customers by finding collaborative win-win solutions.► Program Management ► Customer Success ►Team Building ► Engagement Leadership ► Innovative StrategySuccesses:• Led new sales and client development efforts utilizing lead generation data with current and prospective clients to achieve business practice growth; exceeded monthly revenue target by 6% - 7.5%.• Led and managed a program providing guidance for project delivery teams; grew teams 47% from 28 to 60, both onshore and offshore via a company acquisition.• Increased the largest client project portfolio for TriZetto by 48% (from 30 projects to 45) that included both hosted and licensed clients; resulted in a 30% revenue increase for Consulting and Delivery.• Oversaw and maintained a portfolio of 30 hosted and licensed client projects spanning 300 matrixed associates; generated $25MM in revenue, improved cross-functional partnerships, client and vendor relationships, and integrated cross-functional processes and dependencies to support effective upgrade deliveries.• Created a Quick-Start service offering; reduced the implementation cycle by 30%.
T-Mobile
View- Website:
- tmobile.com
- Employees:
- 77533
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Group Program Manager, Technology PmoT-Mobile Jul 2021 - PresentDenver Metropolitan AreaContribute to T-Mobile's success by leading and managing the delivery of multiple large and highly-complex programs/projects. Assist with program management governance and processes that improve project delivery and success, profitability, reduce costs and streamline operations to enhance service to the business and customers.
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Founder & Principal ConsultantBd Consulting, Llc Sep 2020 - PresentDenver, CoProvide management consulting in various industries, serve as a trusted business advisor to client executive teams and end user groups accountable for engagement leadership and delivery, program/poject management governance and process optimization.
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Sr. Director, Professional ServicesMedeanalytics Dec 2019 - Jul 2020Denver, CoManaged the New Implementations project portfolio, established portfolio definition, structure and processes, and criteria to execute, track and measure the achieved results.• Provided delivery leadership, served as executive sponsor, directed and managed Project Managers and Technical Consultants for multiple software delivery projects. Maintained control of delivery projects and resolved escalations by coordinating with project managers and technical team.Responsible for project completion, project success and delivering projects on-time and within budget.• Engaged with and conducted weekly reviews with executive leadership to validate and assess the project portfolio, execute change as required.• Managed the oversight and coordination of dependencies across the projects in the portfolio and resolved escalated conflicts.• Directed the development and maintenance of communications and reporting for the project portfolio, their contents and individual performance for the executive leadership team.Directed the creation and maintenance of the required project portfolio documentation and artifacts.• Developed positive relationships with client counterparts, optimized value of software during implementation and in regular project reviews.• Leveraged individual subject matter expertise to assist with shaping the direction of projects and educated internal and external stakeholders on MedeAnalytics software products and best practices.• Conducted project health checks, ensured project governance and methodology was followed in accordance with Professional Services guidelines, policies and practices.• Reviewed team progress to ensure client's goals are being addressed and compliance professional standards.• Partnered with sales team, assisted with achieving bookings goals, developed creative delivery solutions in support of sales opportunities. -
Founder & Principal ConsultantBd Consulting Jul 2018 - Dec 2019Denver, CoServed as a consultant with accountability for improving retail operations including, store construction, management, resource scheduling, transaction management, product inventory, vendor management and sales metrics; impacting an increase in sales by 12%.
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Vice President Of Professional ServicesNexustek Sep 2016 - Jul 2018Greenwood Village, CoLed NexusTek’s Professional Services practice and focused on customer success to drive revenue growth: defined strategic direction, and managed operations (sales, marketing, solution delivery, account management, and administration) for Microsoft Dynamics 365 service offerings.• Oversaw practice development, customer success, and revenue growth by leading sales efforts and strengthening existing customer relationships.• Created and led a new PMO, built a new project team, and developed and implemented project delivery methodology and best practices to meet organizational objectives and client expectations. • Led new sales and client development efforts utilizing lead generation data with current and prospective clients to achieve business practice growth. Sourced, developed, and closed sales lead opportunities (Microsoft Dynamics 365 CRM and SL service offering); exceeded revenue target month-over-month by 6% - 7.5%.• Created and led a new PMO, built a team of 8, and developed and implemented project delivery methodology and best practices to meet organizational objectives and client expectations; created better project management continuity and ensured customer success and delivery.• Implemented and delivered Microsoft Dynamics 365 CRM and SL solutions and related technologies; recognized by the CEO as the most thorough and complete process of all teams. • Created a Quick-Start service offering; reduced the implementation cycle by 30%.• Appointed by executive team to serve as chairperson and lead employee engagement; developed and implemented Employee Recognition Program, administered employee surveys, planned and coordinated all company events; employee survey results showed morale improvement and boost employee engagements. -
Associate Vice President, Consulting And DeliveryTrizetto, A Cognizant Company Feb 2015 - Aug 2016Englewood, Co• Increased revenue by 30% by winning new business through strategic management of the largest project portfolio of 45 projects for hosted and licensed clients.• Led and managed a PMO providing guidance for project delivery teams; grew teams 47% from 28 to 60, both onshore and offshore via a company acquisition.• Implemented account management best practices and process improvements to drive solution delivery, sales, and customer satisfaction; yielded continuous positive trending in client survey results for 4 consecutive quarters.• Increased the largest client project portfolio for TriZetto by 48% (from 30 projects to 45) that included both hosted and licensed clients; resulted in a 30% revenue increase for Consulting and Delivery. -
Director, Consulting And DeliveryTrizetto, A Cognizant Company Mar 2012 - Jan 2015Englewood, Co• Created a new PMO centralizing and standardizing client facing IT infrastructure and product solutions and staffed a new team of 5 Sr. Managers, 6 Project Managers and 6 Product Consultants. • Oversaw and maintained a portfolio of 30 hosted and licensed client projects spanning 300 matrixed associates; generated $25MM in revenue, improved cross-functional partnerships, client and vendor relationships, and integrated cross-functional processes and dependencies to support effective upgrade deliveries.• Led a team of 6 Product Consultants responsible for delivering consulting services and solutions; recognized for providing excellent client business process analysis, solution implementation, and application utilization.
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Principal Consultant, Program ManagementClearwire Oct 2009 - Oct 2011Herndon, Va• As a Consultant for Clearwire, served as a Trusted Advisor for the executive team. Supported the Amdocs implementation effort (Clearwire’s new wholesale billing system). Established positive impact and collaboration between business stakeholders and IT through effective communication, process improvements, leading project teams and successful implementations.• Created and led a governance board that provided cross-functional organization, project management discipline and project prioritization.
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Director, Professional ServicesResources Global Professionals Oct 2007 - Aug 2009Mclean, Va• Created and forged strong client relationships and project execution in a variety of industries; grew existing client base by 17% and developed 3 new accounts. -
Director, Professional Services & Delivery ManagementSprint Nextel Jun 2001 - Aug 2006Herndon, Va• Appointed by executive team to build the Boost Mobile program and form strong relationship between IT and business partners; developed positive relationships with business partners and obtained additional budget of $8M to support software enhancement efforts. • Developed and implemented Software Development Life Cycle (SDLC) methodology to support 2K+ change requests for the Boost Mobile platform; delivered 100+ enhancements monthly to support the exponential and rapid growth of subscribers from 270K to 1M within 9 months.• Forged vendor relationships, including Request for Proposals (RFPs) and Service Level Agreements (SLAs) with BCGI, Boston Communications Group, Inc., (Boost Mobile’s prepaid platform); estimated cost savings of $14.5M for real-time rating and call processing over 3 years. • Developed and led new PMO. Interviewed and hired a team of 40 professionals, defined effective agile delivery method and prioritization processes to fulfill pipeline of 5K+ change requests and managed a budget of $60M; as a result processes were recognized as excellent by the CIO and were integrated into the formal Software Development Lifecycle (SDLC) framework.• Oversaw the Amdocs solutions development lifecycle and strategic roadmap that delivered 100K hours of software development quarterly and 20K hours monthly; implemented enhancements for 12 cross-functional business units to meet critical business needs.
Bernadette Demeis Skills
Bernadette Demeis Education Details
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Finance
Frequently Asked Questions about Bernadette Demeis
What company does Bernadette Demeis work for?
Bernadette Demeis works for T-Mobile
What is Bernadette Demeis's role at the current company?
Bernadette Demeis's current role is Group Program Manager, Technology PMO at T-Mobile.
What is Bernadette Demeis's email address?
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What is Bernadette Demeis's direct phone number?
Bernadette Demeis's direct phone number is +185678*****
What schools did Bernadette Demeis attend?
Bernadette Demeis attended Pennwest Clarion.
What skills is Bernadette Demeis known for?
Bernadette Demeis has skills like Program Management, Cross Functional Team Leadership, Vendor Management, Sdlc, Pmo, Process Improvement, Telecommunications, It Management, Management Consulting, Software Project Management, Consulting, Team Building.
Who are Bernadette Demeis's colleagues?
Bernadette Demeis's colleagues are Tony Mcleod, Charles Lenser, Romana Fišerová, Rahma Mfinanag, Manohar Alasyam, Raquel Deleon, Hussein Aboud.
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