Bernadette Direnzo

Bernadette Direnzo Email and Phone Number

IT Support Specialist at BRIDOR @ BRIDOR
bretagne, brittany, france
Bernadette Direnzo's Location
Greater Philadelphia, United States
Bernadette Direnzo's Contact Details

Bernadette Direnzo work email

Bernadette Direnzo personal email

n/a
About Bernadette Direnzo

I am a highly accomplished Technical Support professional with extensive experience in providing comprehensive technical support to end-users in all departments. I maintain a vast knowledge of applications, hardware, software and networking. I thoroughly enjoy troubleshooting to find solutions to technical issues. I am very successful with installing, upgrading, and configuring innovative applications on Windows operating systems and providing outstanding technical support to optimize workflows and minimize business interruptions. My main focus is on client satisfaction and I am experienced in assisting users both remotely and in person.

Bernadette Direnzo's Current Company Details
BRIDOR

Bridor

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IT Support Specialist at BRIDOR
bretagne, brittany, france
Website:
bridor.com
Employees:
752
Bernadette Direnzo Work Experience Details
  • Bridor
    It Support Specialist
    Bridor Dec 2018 - Present
    Vineland, Nj
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  • Dexyp
    Sr It Field Support Tech
    Dexyp 2014 - 2018
    Greater Philadelphia Area
    Virtual Field Support Tech providing outstanding customer service using onsite, remote or phone support to over 1000 customers in a large corporate environment. Deploy, maintain and troubleshoot issues related to hardware, software and networking. Keep up to date inventory for all company owned assets. Tracking, scheduling and delivery of refreshed workstations for existing employees. Part of the project team on upgrading users from Windows 7 to Windows 10.
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  • Dexyp
    System Engineer Iv - End User Support
    Dexyp 2010 - 2014
    Greater Philadelphia Area
    On site support for over 150+ customers for all hardware, software, and networking issues. Sole person responsible for setup and maintaining hardware and networking in all training rooms and conference rooms for training classes and meetings, including but not limited to overhead projectors, network printers, laptops, desktops and Video Conferencing equipment.
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  • Verizon
    It Field Support Tech - End User Support
    Verizon 2004 - 2010
    Greater Philadelphia Area
    First level support to 100+ users for all hardware, software and network related issues. Maintained servers, routers and switches. Upgrade systems and tech refresh of machines. Set up and activated phone lines using Polycom phone system. Activated and supported both RSA hard and soft tokens. Imaged and configured desktops and laptops for all new hires. Supported all sales training classes and ensured all trainers had the network connectivity needed for the class size.
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  • Dexyp
    System Engineer Iii - End User Support
    Dexyp 1998 - 2004
    Greater Philadelphia Area
    Maintained all hardware, software related problems along with all network connectivity for 3 offices with over 100+ users each to ensure all users were up and working on a daily basis. Worked closely with Security, Client Engineering, Messaging Support and Networking Engineer teams to assist with hands on issues as needed. Provide superior customer service and technical support to end users. Activated and setup IPads for sales reps.
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  • Bell Atlantic
    Computer Console Operator
    Bell Atlantic 1987 - 1998
    Greater Philadelphia Area
    Sole person responsible for IBM System 36 Computer Console. Ran daily reports to 5 managers and RVP - delivered all reports in a timely manner. Data Entry of Revenue vouchers in order that all sales reps were paid accurately. Upgraded 100+ users from System 36 Terminal Emulators to windows 3.11 for work-groups

Bernadette Direnzo Skills

Technical Support Networking Troubleshooting Software Installation Project Management System Deployment Operating Systems Computer Hardware Teamwork Customer Service Time Management Leadership Training Integration Infrastructure Customer Satisfaction System Administration Active Directory Jira Hp Products System Center Configuration Manager Servers Switches Routers Windows Remote Desktop Bmc Remedy Ticketing System Apple Products Telecommunications Disaster Recovery Laptops

Bernadette Direnzo Education Details

Frequently Asked Questions about Bernadette Direnzo

What company does Bernadette Direnzo work for?

Bernadette Direnzo works for Bridor

What is Bernadette Direnzo's role at the current company?

Bernadette Direnzo's current role is IT Support Specialist at BRIDOR.

What is Bernadette Direnzo's email address?

Bernadette Direnzo's email address is be****@****dor.com

What schools did Bernadette Direnzo attend?

Bernadette Direnzo attended Rowan College At Gloucester County.

What skills is Bernadette Direnzo known for?

Bernadette Direnzo has skills like Technical Support, Networking, Troubleshooting, Software Installation, Project Management, System Deployment, Operating Systems, Computer Hardware, Teamwork, Customer Service, Time Management, Leadership.

Who are Bernadette Direnzo's colleagues?

Bernadette Direnzo's colleagues are Dominic Choquette, Cma, Sandrine Loilier, Teresa Goncalves, Sylvia Landry, Ismail Zerouali, Daniel Leonard, William Ankner.

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