Bernadette Leary Email & Phone Number

Hood River, Or

• Create a company-wide admin manual to document frequent administrative procedures, process payroll, AP/AR, & DTC & distribution wine orders.• Manage the winery’s compliance by applying for licenses & filing monthly/quarterly/annual reports, ensuring adherence to each state’s guideline.• Enhance the customer experience in the tasting room, by confidently portraying our story, wine tasting notes, & the production behind our unique winemaking process.

Husum, Wa

• Provided detailed & extraordinary guest service by making online & phone reservations using Arctic; provided recommendations on accommodation, activities, & transportation to create a memorable trip.• Maintained exceptional organization & quality guest care between reservations process & river trips.• Drafted detailed & personalized marketing emails that enhanced & elevated our experiences, while simultaneously providing scheduling specifics & company information.

Queesntown, New Zealand

• Effectively created rapport with guests by reccomending a range of customized activities for them to enjoy & booking any experiences to complement their vacation.• Processed & recorded hotel reservations, cancellations, & payment transactions using Preno.• Worked as a team & independently, ensuring that that daily admin tasks are completed & communicated with staff about any issues or important information about guests & hotel operations.• Maintained presentation standards in all… Show more • Effectively created rapport with guests by reccomending a range of customized activities for them to enjoy & booking any experiences to complement their vacation.• Processed & recorded hotel reservations, cancellations, & payment transactions using Preno.• Worked as a team & independently, ensuring that that daily admin tasks are completed & communicated with staff about any issues or important information about guests & hotel operations.• Maintained presentation standards in all public areas and guest rooms by properly using equipment and chemicals. Show less

The Remarkables

• Managed a team of 13 staff by conducting & scheduling training sessions & organizing weekly check-ins to ensure job responsibilities and expectations are clear & are being met.• Coordinated staff and guest transport & staff events as well as created the staff newsletter promoting company information.• Appointed as the H&S representative for the department, recording weekly minutes & relaying pertinent & relevant information to the team.Administration Assistant… Show more • Managed a team of 13 staff by conducting & scheduling training sessions & organizing weekly check-ins to ensure job responsibilities and expectations are clear & are being met.• Coordinated staff and guest transport & staff events as well as created the staff newsletter promoting company information.• Appointed as the H&S representative for the department, recording weekly minutes & relaying pertinent & relevant information to the team.Administration Assistant • Ensured accurate record keeping & filing of financial budgets, safety hazards and incidents, staff uniform allocation, daily visitor numbers, mountain conditions & operations.• Provided excellent customer service and staff support by relaying accurate information, managing expectations, & driving every question or problem with a resolution. Show less

San Francisco Bay Area

• Reviewed rebate applications and closeout documents, verifying project specifications and adherence to each program’s requirements to ensure faster processing of rebate payment.• Investigated discrepancies with rebate packets and follow up with partners to obtain resolutions to release rebate payment from the utility company and incentive program.• Performed weekly intradepartmental audits to improve team performance and productivity.• Initiated and tracked all customer… Show more • Reviewed rebate applications and closeout documents, verifying project specifications and adherence to each program’s requirements to ensure faster processing of rebate payment.• Investigated discrepancies with rebate packets and follow up with partners to obtain resolutions to release rebate payment from the utility company and incentive program.• Performed weekly intradepartmental audits to improve team performance and productivity.• Initiated and tracked all customer cancellations and refunds in compliance with the cancellation/refund policy.• Provided suggestions for improving company procedures to increase efficiency and positive partner and customer experiences. Show less

Pt. Richmond, Ca

• Updated the website and Facebook account with current events and photos, developing the skills of marketing and advertising.• Astutely studied the characteristics of different wines, including origin, grape, and cultivation, understanding the differences in color, smell, and taste.• Promptly attended to the requests of customers, including food preparation and wine selection, enhancing my customer service and presentation skills.

Pt. Richmond, Ca

• Collected company data to generate and update financial and product reports for the CFO, sales team, and high revenue customers.• Implemented and introduced the Salesforce platform into BDV business practices.• Processed all incoming purchase orders by notifying the proper team, assigning a BDV sales order number, creating a physical and electronic customer folder, and confirming its receipt to the customer.• Invoiced customer promptly, always adhering to the terms of… Show more • Collected company data to generate and update financial and product reports for the CFO, sales team, and high revenue customers.• Implemented and introduced the Salesforce platform into BDV business practices.• Processed all incoming purchase orders by notifying the proper team, assigning a BDV sales order number, creating a physical and electronic customer folder, and confirming its receipt to the customer.• Invoiced customer promptly, always adhering to the terms of the contract.• Created custom packing slips using QuickBooks that track and detail all material leaving HQ and sent out to the customer and to the appropriate BDV staff members.• Properly received incoming inventory items and posted corresponding bill in a timely manner to ensure accurate inventory counts. Show less

South Lake Tahoe, Ca

• Leveraged EI staff time by providing high-level administrative support and efficient organizational operations.• Assisted EI staff by conducting research, editing company reports, and managing technical troubleshooting to ensure completion of each project on schedule.• Organized and sustained company files that are kept within the office and saved onto the company’s online cloud, Central Desktop.• Maintained office infrastructure by keeping all office supplies properly stocked… Show more • Leveraged EI staff time by providing high-level administrative support and efficient organizational operations.• Assisted EI staff by conducting research, editing company reports, and managing technical troubleshooting to ensure completion of each project on schedule.• Organized and sustained company files that are kept within the office and saved onto the company’s online cloud, Central Desktop.• Maintained office infrastructure by keeping all office supplies properly stocked, handling all non-project related items, and distributing incoming mail and phone calls. Show less

Olympic Valley, Ca

• Planned and reserved vacation packages to the Squaw Valley and North Lake Tahoe area that included lodging, lift tickets, activities, ground transportation, and all other available services using the CORIS software system.• Answered phone calls and emails to create memorable guest experience by providing exceptional and friendly customer service.• Ensured positive relationships with existing vendors and with potential clients by having a clear and honest line of… Show more • Planned and reserved vacation packages to the Squaw Valley and North Lake Tahoe area that included lodging, lift tickets, activities, ground transportation, and all other available services using the CORIS software system.• Answered phone calls and emails to create memorable guest experience by providing exceptional and friendly customer service.• Ensured positive relationships with existing vendors and with potential clients by having a clear and honest line of communication.• Exceeded established sales goals by following up with clients, overcoming sales objections, and providing accurate quotes catered to personal needs and preferences. Show less

Richmond, Ca

• Activated and established the Controls Service Division by managing small to medium sized service projects and service agreements to current and previous clients to increase company profits, sales and clientele base.• Coordinated meeting times for service and warranty calls, acting as a liaison between SMI technicians and the customer.• Provided administrative support to the President, Project Managers, Sales Department, and Office Manager to complete projects. • Managed and… Show more • Activated and established the Controls Service Division by managing small to medium sized service projects and service agreements to current and previous clients to increase company profits, sales and clientele base.• Coordinated meeting times for service and warranty calls, acting as a liaison between SMI technicians and the customer.• Provided administrative support to the President, Project Managers, Sales Department, and Office Manager to complete projects. • Managed and transferred pertinent company and project information to the company’s online cloud, Microsoft Office Business Collaboration Center, increasing availability of information for all employees. Show less

Pt. Richmond, Ca

• Catered events, including food service, set-up, clean-up, working cohesively as a team towards a common goal.• Prepared and served food and beverages to patrons in a timely manner.• Active in removing dishes and glasses from tables or counters and taking them to kitchen for proper cleaning.

Denver, Co

• Prepared, serviced, and cleared tables, developing the ability to multitask while servicing diners in a warm, efficient, and courteous manner.• Prepared food, broadening the skills of presentation and gaining the expertise of attention to detail.• Attended to the customer’s questions about the menu, including acquiring orders and inputting them into the Maître’d POS system.

Denver, Co

• Designed and modernized the company’s website in conjunction with members of the Superlative Studio Agent.• Updated the company’s online blog with thirteen innovative articles pertaining to an environmentally friendly life and sustainable ways of living.• Developed two marketing materials informing clients about Leadership in Energy and Environmental Design (LEED) housing and the cultural descriptions of Denver neighborhoods. • Represented the company at four social networking… Show more • Designed and modernized the company’s website in conjunction with members of the Superlative Studio Agent.• Updated the company’s online blog with thirteen innovative articles pertaining to an environmentally friendly life and sustainable ways of living.• Developed two marketing materials informing clients about Leadership in Energy and Environmental Design (LEED) housing and the cultural descriptions of Denver neighborhoods. • Represented the company at four social networking events by educating prospective clients about Green Door Living and the real estate and mortgage services they provide. Show less

Denver, Co

• Attended to the questions of potential and existing clients, enhancing client relations with the company. • Handled and accepted calls and promptly forwarded them to appropriate person among 90 employees.• Organized, sorted, and assigned mail and email distribution for all the employees.

Occidental, Ca

• Organized various camp activities such as overnight backpacking, swimming, canoeing, wilderness survival, arts, crafts, and campfires.• Managed and assigned various roles to fellow counselors on camp activities and proper safety protocols for campers.

Ba, Environmental Studies & Spanish

Activities and Societies: Beta Beta Beta: Honors Biology Member, National Society of Collegiate Scholars

Art Andspanish