Bernadette Macwan Email & Phone Number

Mumbai, Mh, In

Borivali, Maharashtra, India

Mumbai, Maharashtra, India

- Alert handling and immediate mitigation/resolution- Setup and maintenance of alerting and monitoring framework(s)- Performing triage on issues- L0/L1 application support- To diagnose & address application issues- Develop, manage and execute organization application support process and procedures- Mentor team to enhance their technical knowledge and handling complex issues

Mumbai, Maharashtra, India

◦ Delivering high quality training that follows company methodologies and matches to the skillsrequired by the corporate clients using an Online Training platform.◦ Creating YouTube videos for EduBridge channel “Learn Online with EduBridge” on topics of soft skills and employability skills◦ Created promotional videos to attract students to enroll for different courses◦ Conducted Live YouTube training session for the organization on employability skills. ◦ Regularly coordinate with the Training Manager regarding all training activities and process steps.◦ Engage with students and their parents and provide feedback on student’s progress and learning◦ Work with Training manager to incorporate student feedback into future content and processes◦ Provide regular feedback to the Training Manager on training content and the need for local customization

Mumbai

Conducting online classes and getting students job ready, helping them to improve with their spoken English, soft skills and preparing them on vocational courses.

Mumbai, Maharashtra

Germany

A subtitling editor with 4 years of experience on subtitling, doing English to hindi translation and QC for Hindi subtitles.

Mumbai Area, India

Prospecting of enterprise clients and helping them buy right software solutions.

Freelance

English template creation, subtitles for the hearing impaired, QC, Closed captioning, conforming and audio description

Mumbai Area, India

◦ Identify call volume trends and make appropriate recommendations to prevent recurrence of issues◦ Responsible for prioritization, problem solving, communication and risk management within assigned projects◦ Lead and manage a team in the delivery of high quality services that meet and exceed our contracted commitmentse.g Complaint management (Editing/statement/solution finding for negative customer feedbacks)◦ Complete performance reviews for direct reportees◦ Manage the day to day running of the team to ensure all incoming calls are answered within the prescribed SLA’s◦ Managing rosters, handling escalations and providing oversight to the team◦ Managing BCP situation and ensuring smooth running of business◦ Assisted in recruiting and development of support team as a whole◦ Creating Goals, competencies, benchmarks for performance review and developing improvement plans for the department◦ To alliance with other Team leads for communication between the Team and the Sr. Management

Handling recruitment for ITES industry

Diploma In Soft Skills Training, Communication And Training

Iccc Foundation Course, Career Guidance And Coaching, Foundation Course

Coaching and counseling related to careers, admissions and guidance. Preparing undergraduate students for interviews and developing their.

Master Of Business Administration (Mba), Human Resource

Cabin Crew, Airline Flight Attendant

Bachelor Of Commerce - Bcom, Business Studies

Ssc