As a Quality Assurance Consultant, I work with a set list of checks that needs to be done on each profile.I need to ensure all grammar errors are corrected, that all descriptions match, make sense, and fit together, and that all the photos match what is being advertised.Should information not match or seem unclear, I would refer it back to the Client Onboarding Consultant, and once they’ve amended it, I check that the new changes were done and make sense.

As a Client Onboarding consultant, I work closely with the Sales Department to complete profiles. Within this team and target-driven environment, I have to communicate and collaborate with others to ensure profiles are done to the highest quality.I have to ensure that all the necessary steps are completed as per agreed standards and quality and according to the various checklists. If needed, I have to source any missing information, be it from the client or any other online resources. There… Show more As a Client Onboarding consultant, I work closely with the Sales Department to complete profiles. Within this team and target-driven environment, I have to communicate and collaborate with others to ensure profiles are done to the highest quality.I have to ensure that all the necessary steps are completed as per agreed standards and quality and according to the various checklists. If needed, I have to source any missing information, be it from the client or any other online resources. There are times when I have the bare minimum, and with this and my experience, I have to create a profile from scratch for the client.I rewrite and edit information that is provided by the client according to our and the style guides of major platforms such as Booking.com, Airbnb, and Property Management Systems, for example, Innkeeper and Semper. I also have to ensure that the text matches the photos to ensure we are not falsely advertising.Once a profile setup is completed, it has to be submitted for a quality control check, and should anything be added or changed, I would have to see to those changes.While working on a setup and even thereafter, all communication with clients has to be reported via an internal system, and you need to have good administration skills to help keep track of things.Within this role, I have to be very adaptable, as systems and procedures are regularly changed to ensure a seamless process within the various departments and for our clients.This is a new department, and when it started, I assisted in creating checklists and templates to make the tasks easier where possible.As a basic firefighter, I am assisting in recreating the health and safety checklist for our new office and making sure our office is compliant and everything is in place in case of an emergency. Show less

I started in the company by working for the English portal, TravelGround, but then moved over to our Afrikaans portal, LekkeSlaap.In this target-driven position, I had specific clients assigned to me that I assisted in completing, and sometimes registering, their online accommodation profiles with the company.I had to ensure the person could legally advertise the property by doing verification checks.I rewrote the text provided by the client to match our style guide to ensure it… Show more I started in the company by working for the English portal, TravelGround, but then moved over to our Afrikaans portal, LekkeSlaap.In this target-driven position, I had specific clients assigned to me that I assisted in completing, and sometimes registering, their online accommodation profiles with the company.I had to ensure the person could legally advertise the property by doing verification checks.I rewrote the text provided by the client to match our style guide to ensure it wasn’t plagiarized and, in most cases, translated from Afrikaans to English.I had to ensure the information was correct and the text matched the photos provided.Clients also had to be assisted via email or telephone, where needed, to ensure information was up-to-date.I assisted anyone calling in or emailing with questions about listing with us, needing to make changes to the information, help with technical issues, or direct to the correct department.I had to check and correct profiles that were going to be advertised on the company's social media platforms.I assisted in the training of new consultants for our department, which had to be done virtually during COVID-19.I also took notes in Zoom meetings and distributed them as needed to all parties. Show less

This was a temporary role that was created, and I was tasked with following up with profile owners regarding payments that were due to us due to booking cancellations that occurred during the lockdown.I also assisted with any questions regarding cancellations or refunds.

In this department, I assisted clients with active advertising profiles on the website, keeping their profiles correct and up-to-date.I also assisted with any technical problems they may have experienced, responded to inquiries, and sent quotes on their behalf.I also assisted in training new people for this department.While my team leader was on leave, she also asked that I attend meetings on her behalf and assist where needed.We also worked in the Kanban board format for a… Show more In this department, I assisted clients with active advertising profiles on the website, keeping their profiles correct and up-to-date.I also assisted with any technical problems they may have experienced, responded to inquiries, and sent quotes on their behalf.I also assisted in training new people for this department.While my team leader was on leave, she also asked that I attend meetings on her behalf and assist where needed.We also worked in the Kanban board format for a while. Show less

This was a target-driven position, with specific clients assigned to me that I had to assist in completing, and sometimes registering, their online accommodation profiles with the company.The text provided by the client needed to be edited or rewritten towards the style guide to ensure it wasn’t plagiarized and, in most cases, translated from Afrikaans to English.I had to ensure the information was correct and the text matched the photos provided.Assist clients via email or… Show more This was a target-driven position, with specific clients assigned to me that I had to assist in completing, and sometimes registering, their online accommodation profiles with the company.The text provided by the client needed to be edited or rewritten towards the style guide to ensure it wasn’t plagiarized and, in most cases, translated from Afrikaans to English.I had to ensure the information was correct and the text matched the photos provided.Assist clients via email or telephonically in keeping information updated once the profile is active, any technical issues they may have, or general inquiries or help needed. Show less

As a receptionist, I had general reception duties that included call vetting, compiling and filing invoices, typing documents and letters, document binding, opening files, filing, and archiving files. I also did shifts on the main front desk and the switchboard.

I assisted in typing litigation letters for Absa Bank and First National Bank.Sending out invoices for payments, checking that payment was received, and allocating those payments to the correct client.General secretarial duties included dictaphone typing, opening and archiving files, and call vetting. I also had the responsibility to ensure the office supplies were stocked, keep attendance, and send them on to our HR department, which was in another office.On occasion, I also… Show more I assisted in typing litigation letters for Absa Bank and First National Bank.Sending out invoices for payments, checking that payment was received, and allocating those payments to the correct client.General secretarial duties included dictaphone typing, opening and archiving files, and call vetting. I also had the responsibility to ensure the office supplies were stocked, keep attendance, and send them on to our HR department, which was in another office.On occasion, I also did shifts at the main reception and the switchboard. Show less

In this position, I did bond cancellations for Absa Bank. With this role, I also had to ensure that invoices for payments were sent, that we received payment, and that it was allocated to the correct client. I also had general secretarial duties that included call vetting, opening and archiving files, as well as filing. After a few months, I was asked to ensure the office supplies were stocked and to keep an attendance record, which had to be sent to our HR department in another office.

I was in charge of entering new stock on the computer system. Working out the schedules for the casuals and paying their wages.

I was a live-in au pair for a family with three children: a 9-month-old boy and two girls aged 3 and 5. I had to ensure that the baby was dressed, fed, and cared for during the day. When the girls came home from preschool, I had to make sure they were fed and ready for any afternoon activities. I also babysat for them if the parents had functions.

I had to add and check stock on the system, which I created, and I also had to deliver invoices and check payment thereof. I also made copies, did typing, sent faxes, and sold snacks in the shop.