Bernadette W. Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Collaborated with the Senior Leadership Team on strategic growth initiatives and operational excellence projects incl. new product launch
• Assisted in developing expansion strategies and improving operational processes across global retail operations
• Conducted market research, investment analysis & financial modelling to support decision-making
• Prepared executive-level presentations and reports for Managing Director of Global Retail

Australien

• Leveraged data analytics to empower senior leadership with actionable insights, driving data-driven decision making for strategic initiatives in a SaaS environment
• Delivered strategic market analysis resulting in a 15% increase in MoM gross booking value and improved conversion rates by partnering with cross-functional teams
• Designed trackable KPIs on a Group-wide level for the customer success team, leading to increased efficiencies and higher customer satisfaction scores
• Built and managed community engagement initiatives, fostering strong relationships with key stakeholders

Austria

• Managed 50+ Fortune 500 accounts; advised and provided financial consulting services to mid-level and senior executives to support them with long-term value creation
• Built & leveraged data-driven market analysis to identify and target new customer financing opportunities, growing client portfolio size, leading to EUR 1.5 billion in incremental profit
• Analysed client data to recommend customised solutions to complex business problems, resulting in operational efficiencies and cost of finance improvements (up to 20%)
• Managed and coordinated billion dollar projects with senior client leadership: Brookfield green loan syndication, North Marmara highway project, etc.
• Analysed banking databases in SQL to identify trends, spot cross-selling opportunities and present monthly insights on client transactions, loans and trade finance deals
• Leveraged CRM data to conduct targeted lead & customer outreach, resulting in more sales meeting, higher deal closure rates and revenue to the bank

• Developed entry strategies and Go To Market optimisation tactics for Austrian businesses entering new foreign markets in Europe and Asia
• Completed monthly market analysis for General Manager audiences on manufacturing exports to identify opportunities for new growth and improved profitability

Shanghai, China

• Organised academic conferences on economic topics with Chinese and German delegations (Bonn University, Tongji University, Princeton University, etc.)
• Maintained relationships with partners and contacts, networked weekly at diverse events
• Acted as delegate Project manager for a project on Corporate Social Responsibility, with the German Chamber of Commerce (AHK)
• Conducted in-depth research and created reports concerning current economic focuses of KAS and key findings

Austria

• Hosted the bilingual TV show “China am Puls”
• Conducted / edited interviews and participated in media workshops

• Led training of new employees and managed a 20-person team resulting in optimisation of store operations
• Coordinated employee schedules and created a pleasant working atmosphere
• Assisted store manager in project management and achieved KPI targets as defined by the company