Marco Bernal Email & Phone Number

Norwalk, CA, US

Los Angeles, California, United States

• Responsible for personalized check-in, assisting guest through airports, and coordinating with colleagues to ensure a seamless guest experience for public figures, celebrities, and Delta One business class passengers
• Coordination, and constant communication with VIP select, and multiple departments is vital to ensure proper booking, and meeting of public figures and celebrities are executed to avoid any discrepancy
• Effectively paying close attention to detail to our high valued customers to assist, and ensure their needs are met, and the exceptional hospitality customer service environment is provided

Los Angeles, California, United States

• Cohesively work with ACC to ensure no ramp blockages occurs while catering services the aircrafts
• Conducting daily audits on flights to ensure all meals, provisioning kits, and flight attendant supplies are onboard and up to spec before every departure
• Coordinate with Gate Gourmet to ensure they are meeting all standards for passenger meals, and specifications, all while quickly and efficiently resolving unexpected issues that arise
• Partner up with IFS leaders to determine the root cause of missing items to prevent future discrepancies all while maintaining a strong partnership

Los Angeles, California, United States

• Tool Room Attendant TechOps
• Accurately and efficiently assist Line MTC with the check in and check out process of any tools needed for their daily job duties
• Tracking and keeping inventory of all tools in tool room, and update any changes on ATICTS for accuracy
• Shipping and receiving tools to and from hub stations system wide, all while constantly communicatingvia email and telephone with other stations leads, and line logistics to ensure accuracy in the shipments
• Internal customer service with Line MTC, management and line logistics crucial in order provide excellentservice and keep strong relationship

Los Angeles, CA

• Resolved ticketing issues, while assessing the needs of customers with disabilities, and safely processing unaccompanied minors for travel
• Time management while working under pressure when boarding customers was a major key role for the operation for a safe on-time departures, scanning boarding passes, and assigning seats all while resolving any issues or.
• Assisted, welcomed, and verified customers documents for travel were essential in providing quality customer service and quickly expediting them during the check in process

Los Angeles, CA

• Led a team of 3 to 4 agents to fulfill on time daily departures
• Motivated subordinates and give clear guidance in order to meet safety and efficiency goals of departingflights
• Efficiency in adjusting to fast paced environment of the lead role while multitasking to coordinate andmeet flight objectives of D-3 cargo door closure and 50min turnover flights
• Implemented safety and guidance for Delta customers and employees by communicating via headset foreach arrival and departure, to ensure alignment between company safety guidelines and the work of my subordinates

Greater Los Angeles Area

-Responsible for the passengers luggage to make it to their destination safely and securely. -Worked in a fast paced team oriented environment while doing multiple tasks, which included; making sure the aircrafts arrive safely and depart safely. -Communication amongst team members was important in order to work efficiently

Greater Los Angeles Area

Coached kids from ages 2-5 years of age. Collaborated with other head coaches and assistant coaches to plan out daily training drills. And refereed matches for weekend tournaments

Carson, CA

Supervised more than 30+ kids for an after school program between the ages of 8-11. Assisted with homework, and a variety of outdoor activities and games. Communication with parents and administration regarding students weekly progress. Recruited and coached students to represent their school in weekend soccer tournaments to compete amongst the Los Angeles.

Bachelors Of Science, Business Administration, Alumni

Activities and Societies: Dean's Honor Roll List for the 2018 Spring semester with a GPA of 3.9 Concentration in Sports, Entertainment &.

Associate Of Arts And Sciences (A.A.S.), Business Administration, Management And Operations

Activities and Societies: Puente Program Puente program. To encourage and help students transfer from community colleges to 4 year.