Manager, Operations, Maintenance And Deployments
Cellulant
Nairobi
Promoted to Group Head of OMI. Recruit, train and supervise infrastructure and support engineers (5) andinterns(3). In October, 2008, Cellulant was awarded the best-run mid-sized company in Kenya by a consortium of media and auditors. At my departure, Cellulant had operations in Kenya, Tanzania, Uganda, Nigeria, Ghana,Zambia and Botswana; 4 more countries than at my entry.1. Designed and implemented a web-based highly available, load-balanced cluster architecture that runs all of Cellulant’s VAS services. Was promoted to oversee implementation and support of the infrastructure across the continent.2. Oversaw the expansion from 5 to 45 servers and Cisco switches and routers. Researched, acquired, installed and configured the latest HP & Dell servers (2950, 1950), Netscreen (5GT) routers & Cisco (3560) switches. Led initiatives in start-up operations in Ghana and Zambia3. Led an operations team of 5 engineers and 3 interns. Assigned duties, conducted hiring, developed performance metrics, supervised and evaluated staff4. Interfaced with mobile network operators, telcos, Banks, ISPs and datacenter service providers in building and supporting the end-to-end infrastructure for Cellulant’s USSD and SMS-based services.5. Established 24/7 technical support for the continent-wide infrastructure. Deployed monit with SMS alerts on various events detected throughout the continent6. Conducted internal and external Systems and Security Audits on the infrastructure. Developed and implemented security policies and administrative procedures in compliance with the audits.7. Designed and started implementing a Disaster Recovery plan on major hubs and links with service providers across Africa