• Manage over 200 user accounts and objects via Active Directory.• Routinely service and update facility security cameras.• Prioritize tickets in relation to business need. • Communicate with Developers, users and outside parties to resolve issues in timely and efficient manner.• Keep track of equipment and usages for inventory purposes and order as needed.• Communicate with peers on alternative shifts regarding ongoing issues and urgent matters. • Provide support to… Show more • Manage over 200 user accounts and objects via Active Directory.• Routinely service and update facility security cameras.• Prioritize tickets in relation to business need. • Communicate with Developers, users and outside parties to resolve issues in timely and efficient manner.• Keep track of equipment and usages for inventory purposes and order as needed.• Communicate with peers on alternative shifts regarding ongoing issues and urgent matters. • Provide support to other Lifetouch production facilities and field locations.• Work with various help desk softwares like HP Service Desk, CA Help Desk, Cherwell, and ServiceNow.• Contribute to production improvement initiatives, such as Kaizen Events and 5S initiatives.• Perform PC maintenance and repairs and set up new PCs for all users. Show less

• Trained new hires for digital retouching, scanning, and printing.• Evaluated new software within the department.• Constructed Composite Boards.• Tested new software within the department.

• Performed various tasks for instructors• Data Entry• Phone services and mail filing• Insured proper working order of all computers in the lab• Assisted students with computer issues