Partnering with senior leaders across the organization to generate data-driven insights that inform key strategic decisions improving customer experience globally. Contributing to Amazon's customer research project roadmap, with work directly influencing Amazon Logistics products and services that impact customers worldwide.

Expanded professional learning through online courses and certification augmenting agile product ownership skills into project management experience. Improved foundation in agile methodologies; Evidence-Based Management, Lean Thinking, and Scrum.

Leveraging aspects of electrical engineering, CAD design, and programming to further the final business planning associated with a collegiate product idea. Built several prototype iterations and worked with manufacturers to ensure electrical components met US standards for packaging and shipping.

Recruited to guide entrepreneurs for better understanding of product value and maximizing return on product investments. Created and managed automated project management tools for tracking epics, schedules, issues, priorities, commitments, and deployments. Built and project managed a product analytics team from the ground up; absorbed additional organizational analytics responsibilities to support strategic direction and managerial decisions. Executed executive reports, presentations, white papers, and training documents. Streamlined and simplified BI dashboards to monitor and synthesize real-time data analytics.• Developed and prioritized functional and non-functional requirements through user stories and use cases for new product development coordinating with the technology team.• Developed performance metrics and product vision statements across the product portfolio to align success.• Tested product iterations during development phase to guarantee value and quality: saved $5M annually for one product alone during transition to online format, by focusing value and cutting waste.• Worked closely with data scientists to write SQL query strings and R automations for dataflows, building a ‘single-source-of-truth’ database shared through BI dashboards and leveraging machine learning AI.• Rebuilt dated and silo-driven customer feedback loops into a holistic Voice of the Customer system; better understood member needs to achieve highest customer retention rate in company history (91%) during COVID economy.• Recruited and managed a team of four outlining responsibilities and mentoring individual development to expand capabilities based on increased demand for data-driven insights, due to the growth of the department’s responsibilities.• Mentored and led 10 global Member Product Directors (MPD); sharing project management tactics, guiding regional product strategy, and supporting global rollout efforts.

Managed client projects designed to identify what customers value the most using primary research across many different business industries (technology, government, finance, healthcare, consumer products). Dissected customer value propositions to solve clients’ complex problems by identifying the greatest strategic marketing investments to capture the largest market share. Synthesized and presented findings to C-suite to guide market strategy.• Led kickoff meetings, developed project roadmaps identified critical tasks and float, managed resource distribution, allocated tasks, set deliverables and milestones, managed project scope, and created tracking tools.• Conducted, analyzed, and reported on quantitative and qualitative research engagements, and worked with clients in post research workshops to understand data and outline strategies for success.• Built client and stakeholder relationship skills serving as the point of contact on project engagements; regularly checking in, providing status/update reports, identified issues early for discussion, and maintained project focus.• Maintained project documentation: proposals, project budgets, SOWs, billable spreadsheets, vendor invoices, meeting agendas, interview schedules, datasets, analyses, presentations, and reports.• Ran hypothesis-based statistical tests to solve complex problems across fast-paced business environments.* Used means-end theory research to help the Paper & Packaging Board develop mind maps showing paths to impactful storytelling; yielded two brand characters still used in marketing materials and promotions.* Worked closely with NHTSA at the onset of computer-assisted vehicles to understand driver fears and hesitations behind autonomous operation, developing national messaging campaigns.* Conducted a global membership segmentation analysis of the ACS developing personas to better understand member needs and help target key use cases for membership.