Bernard Flaherty Email & Phone Number

Seeking a position that requires in depth experience analyzing business requirements and translating them into practical and measurable policies, processes and procedures for organizations and individuals.

Time to recharge and refocus;travel, volunteer and take courses.

Hired by the CEO as Consultant/Operations Director responsible for identifying and working to close gaps in policies, processes and procedures across this 200 person SaaS company undergoing radical change. Duties included working with IT, Design, Contracting, Finance, Engineering and Customer Care departments to create and get agreement on common terms of reference and responsibilities. Additionally, provide advice and guidance on integration of personnel from a recently acquired competitor; movement toward ISO and CMMI standards and overall professionalization of the organization.

Work included:Providing full range of training support to a telecommunications product manufacturer during their $780M merger and acquisition of a 2,000 person international company, including hiring, training and managing a staff of nine senior and mid-level designers and project managers to support the work over 2+ years. Serving as advisor to senior- and mid-level managers (CXO, VPs, directors, senior managers) on using training to support change management during merger operations. Conducting an internal root cause analysis to determine the causes of customer dissatisfaction and recommending corrective actions for an internet referral company. Sensitive assessment and re-design of Fortune 500 company’s new hire orientation using industry recognized best practices while maintaining unique, family-oriented culture of the firm.Creation of a two-day potential managers’ course for a Fortune 100 insurance company that incorporated a personality assessment, role-playing and scenarios placing them in a manager’s role.

Recruited to determine root causes of internal and external customer dissatisfaction across four countries and provide short and long term recommendations to correct them for an international telecommunications provider.

Created alliances with international organizations and individual universities (UN Global Virtual University, UN Environmental Program.) Served on workshops on mainstreaming education and sustainability in Africa for African university department heads in Nairobi for UNEP.

Responsible for anticipating, coordinating and answering the training needs of 4 C-level executives (CIO,CFO, CTO, Chief Engineer) and 100+ directors and vice presidents and all training requirements of over 4000 IT, Engineering, Finance and Technology Development employees across the United States. Aligned all training to meet annual corporate Balanced Scorecard metrics. Provided guidance for 4 senior training program managers responsible for day-to-day planning and execution of training and learning strategies in support of their clients. Served as corporate training SME for all software and hardware rollouts across the company of 18,000 personnel.

Responsible for all personal development and professional training needs of IT department, from senior level leaders to newly hired individual contributors (800 personnel). Responsible for team of 30+ that designed, developed, conducted, evaluated and purchased training for the IT organization. Owned and managed corporate learning management system (LMS).

Responsible for proposal responses and new business development analyses for western and eastern US telecommunications practice areas.Responsible for internal business development, client project analyses and AMS University relationship.