Bernard Hernandez Email and Phone Number

• Responsible for Level II Trade Floor support. Supporting Market Data Applications such as Thomson Reuters Eikon, FXALL, FXP, Citi Velocity, Opics, 360T, Calypso, eSpeed and Bloomberg, as well as MS Office products• Support for IPC Unigy Turret Trade Floor telephone systems.

• Responsible for setting up new PC systems, maintenance and repairs on a part time basis.• Serviced and repaired LaserJet printers.• Level 1 Support

• Responsible for Level II Desktop and Trade Floor support, supporting Market Data Applications such as Tradeweb, Tradeweb MD Link, FXP, Intex, MarketAxess, and Bloomberg.• Experienced in working with Market Data vendors to resolve issues.• Have vast experience with all executive levels handling various issues for Traders, Portfolio Managers, Research Analysts, and Quantitative Analysts.• Experience with Remedy Ticketing System and the use Knowledge Base Articles.• Configure end user mobile devices.• Direct support with MS Office 2010 and 2013.• Took part in the MS Office 2013 upgrade.• Assist end users with Webex and Video conferences.• Have established relationships with members of other teams within CG.• Excellent Troubleshooting and communication skills.• Excellent customer service skills.• Experience with Altiris Asset Tracking.• Familiarity with Capital Group processes.

• Responsible for Trading Floor support including Market Data Applications such as Bloomberg, Intex, Fidessa, Trading Technologies, iCap, TradeWeb, Yieldbook,, FinCad, Broker Tec and OTC Pink.• Managing Desktop Services for 350 professionals in a fast paced diverse financial environment at various locations nationwide.• Experience with Footprints Ticketing System.• Direct and remote end user support in a Windows 7 / MS Office 2007 environment.• Responsible for researching compatibility and upgrading from MS Office 2003 to 2007 and from MS Office 2007 to 2010.• Assisted in the company’s Windows 7 upgrade project (Responsible for approximately 100 PC’s).• Established relationships with vendors for support and outsourcing.• Support Turret Trading Floor phone systems including the testing of point-to-point T1 circuits.• Setup and manage iPhones, android and tablet devices for end users.• Analyze end user technical difficulties through problem solving and system troubleshooting.• Troubleshoot VDI's using vSphere Client Version 5.1.0/Server Version 5.1.0.• Setup RSA Tokens for end user remote access.• Opened offices in Colorado, Memphis, Chicago and Birmingham Alabama.• Responsible for all technology in the Los Angeles office with Level 3 Support from CT.• Liaison between the Los Angeles office and building management.

• Responsible for building a computer technologies company from the ground up.• Senior technician to over 500 customers, across various industries.