Bernard Jackson Email & Phone Number

New York, NY, US

Dallas, Texas, US

Los Angeles, CA, US

Los Angeles, CA, US

Chicago, IL, US

Chicago, IL, US

• Providing oversight for Capital project coordination as they interface with bus and rail operations and service provision.
• Identify opportunities to minimize the operational impact of large Capital projects and ensure outcome enhance operational efficiency.
• Provides administrative management and oversight for all employee facing renewal projects.
• Provides subject matter expertise on the service provision impacts of large scale Capital infrastructure projects as well as best practices.
• Work with stake holders to create and facilitate the definition of project scope, goals and deliverables.
• Participates as a team member in project management meeting, interfacing with various department, design and construction management group.

Chicago, IL, US

• Planned and coordinated the function and activities of the Bus Operations Group, which include all Garage Operations, Bus Service Management/Supervision, and Bus Instruction, which together deliver bus service to the.
• Participated in the development of programs, policies, goals and objectives for the Transit Operations Division and administers programs, through General Managers, necessary to ensure that bus transportation is.
• Directly manage and provide leadership to a group of 5000 plus employees including (8) General Managers, (11) Transportation Manager II’s, (42) Transportation Managers and (4500+) operating employees, with an annual.
• Developed performance metrics and establishes goals/objectives to drive accountability and efficiency in Bus Operations service delivery as well as department administration. Evaluates the department performance.
• Coached and mentored managerial & supervisory staff for efficiency, compliance with rules, regulations, policies & procedures, and evaluates the performance of the Bus Operations management and supervisory staff and.
• Analyzed the needs related to on-street service delivery (Bus Service Management), budget compliance, manpower planning (including the development and execution of quarterly 'work assignment picks for union staff).

Chicago, IL, US

• Direct report to the Chief Transit Operating Officer overseeing all of the day to day operation and disciplines within Transit Operations including Bus - Rail Operations and Bus - Rail Maintenance.

Chicago, IL, US

• Managed and is accountable for the transportation, training and instruction, labor affairs and administrative activities within a Bus Garage.
• Directly manage and provide leadership to a group of 600 plus employees including, (1) Transportation Manager II’s, (6) Transportation Managers and (600) operating employees with an annual operatiing budget that.
• Evaluated and monitored the performance of the Bus Garage Operations, supervisory staff for compliance with the Authority programs and policies and attainment of goals and objectives.
• Ensured that compulsory inspections on buses are performed in a safe, proficient, and timely manner.
• Ensured judicious use of budget and manpower allocations and security or revenues.
• Participated in the development and administraton of Bus Operations' programs, policies, goals and objectives.

Chicago, IL, US

• Monitored the provision of safe on time service. Checked work site for safety compliance while monitoring and enforcing rules to ensure safe customer service delivery is provided.
• Managed employee performance in accordance with safety and operating procedures and rules, including conducting disciplinary interviews and investigations
• Conducted liasons with departments for service needs; such as new schedule and picks.
• Involved in employee moral and recognition programs and submitted reports on innovation, morale, succession planning and mentoring.
• Involved in planning bus route transportation training, budget, and manpower need with route administration.
• Managed and coordinated the responsibility of a team of (6) Transportation Managers.

Chicago, IL, US

• Managed and coordinated the communication and interaction of Controllers and field personnel when service or passenger safety are affected by bus or train delays, providing customer notifications.
• Managed, monitored and coordinated the daily activity and responsibilities of Control Center operations, programs, projects, and assignments in accordance with objective, goal and procedures. Gave directives regarding.
• Identified and responded to performance deviations and determined the appropriate action to correct the problem. Handled Labor/Management concerns and disciplinary procedures.
• Interfaced with the administrative staff and various departments within the authority to implement internal technological enhancement and tracking systems.
• Established policy and procedures as well as managed the Control Center concerning service restoration, rerouting interruption in an anti-climatic work environment in a logical and expeditious matter; coordinating with.
• Monitored and assisted Human Resources and Training & Instruction with the coordination of training to ensure proper staffing levels were maintained.

Chicago, IL, US

• Managed and ensured safe, on time performance, responding to service interruptions or delays impacting Bus Operations such as shuttle service during Rail Emergency, Street Closures, Reroutes, Parades etc.
• Ensured timely performance and restoration of service when delays occurred by creating alternate routing. Managed, monitored and coordinated the daily activity and responsibilities of Bus Service Supervisory personnel.
• Investigated violations of rules, regulations and operating procedures by Bus Service Supervisory personnel and determined the appropriate disciplinary action when warranted.
• Interfaced with the administrative staff and various departments within the authority to implement internal technological enhancement and tracking systems.
• Assisted with the reduction of absenteeism, tracking tool, Strategic Case Management to establish accountability among the Bus Service Management Supervisory Personnel.
• Monitored reveune collection to ensure compliance for all operating personnel.

Chicago, IL, US

• Assisted a staff of managers with the day to day operations of Garage Management to ensure operating employees are in compliance with rules, regulations and procedures.
• Effectively managed the reduction of absenteeism and authority violations through interviews Labor/management interactions.
• Followed up with customers on all outstanding service, behavior or procedural complaints by maintaining personnel database of (600) employees.
• Interfaced with the administrative staff and various departments within the authority to implement internal technological enhancement and tracking systems.
• Ensured on time, safe relaible service while responding to interruptions, accidents to implement restoration of service immediately.
• Investigated violation of rules, regulations and procedures by operating employees to determine appropriate corrective actions based off of the Collective Bargaining Agreement.

Chicago, IL, US

Chicago, IL, US

Chicago, IL, US

Chicago, IL, US

Chicago, IL, US