• Fulfill customers' online grocery orders within a timely manner.• Dispense groceries to the customers upon their arrival.• Assist my team in acquiring appropriate substitutions for out-of-stock items and quality assurance.

• Acted as a threat analyst for client IT environments, proactively protecting systems and data by applying advanced knowledge of security and technology using NTT Ltd.’s platform and related security products.• Eliminated invalid events and increased the value of the remaining events reducing false positives and overall event volumes by assuring that events and alerts provided useful, actionable security event data to the client.• Functioned in a technical quality assurance (QA) and escalation capacity to support Security Operations Center (SOC) staff and external clients on matters pertaining to NTT Ltd.’s service offerings and the digital considerations of client systems by researching vendor signatures as they developed and maintained data elements that enabled and improved detection and handling.

• Collected digital evidence from clients in response to detected malicious incidents by utilizing digital forensic and incident response software and tools.• Maintained chain of custody on the collected evidence and managed the evidence inventory to preserve the integrity of the evidence by keeping a log of the evidence and which client it belonged to.• Participated in investigating malicious activity by analyzing evidence, and client mitigation to improve their security posture with results from the investigation and reviewing security policies.

• Monitored client networks for intrusions, virus outbreaks, and other anomalies using a proprietary system and signatures to notify the clients utilizing our services.• Conducted vulnerability assessment scans for subscribed clients and interpreted the results for final reports to the client and to support staff made of security engineers and account managers.• Supervised up to 5 employees on shift as shift lead and trainer; this position also allowed the ability to apply vendor signature updates on various managed intrusion detection systems.