Director of IBM GBS Strategy & Transformation.Focuses on Sales Transformation, Channel efficiency and capacity Enhancement and Services Planning for telecommunications and high-tech enterprises. Abundant project experience in many aspects, including Marketing System Combing, Organization and Process Change, Services Strategic Planning, Operation models, Data Mining and Insight Driven Marketing.Sales Transformation & Channel efficiency and Capacity Enhancement• China Telecom Group - Marketing Reengineering Project• China Mobile - Government and Enterprise Customers Organization and Channel Change• China Telecom Headquarter - Government and Enterprise Customers Industry Solutions Development Strategy• Beijing Telecom - Channel Strategy Planning• China Southern Power Grid - Electronic Channel Capability Enhancement• Guangdong Power Grid - Business Hall Network Layout• Beijing Telecom - Electronic Channels Consulting project facing the 3G mobile Internet development requirements• China Mobile Group - Group Level Processes across Project• China Mobile Group - Inter-provincial and Cross-border Clients' One-stop Sales Ability PromotionService Strategy Planning• Shenzhen Power Supply Bureau - Customer Service Planning• China Telecom - Customer Service System Planning Project• China Mobile - Perceptive Customer Service System and supporting OSS optimization consulting project• China Mobile - Group Customer Service Strategic Project• Guangdong Telecom - Customer Service Strategy Planning• Chongqing Mobile - Service System Planning Project according to the Brand Classification• China Mobile Group - Excellent Customer Service System Strategy PlanningITSP• China Mobile Group – NGBOSS Planning• China Telecom Group - ITSP Planning• China Unicom Group- ITSP Planning