Bernard Krause Email and Phone Number

Pearson Clinical Technical Support Representative• Supported level one technicians providing support for clinical testing software.• Designed and delivered training for new iPad based testing platform.• Trained seasonal technical representatives each year of employment.

• Provided technical support for Smith Barney and Citibank online platforms.

Team Leader, Sprint / Nextel AccountInitiated and supervised floor support for team of 25 call center technical support agents. Trained and evaluated performance of agents.• Met and exceeded all metrics of high profile corporate client, accomplishing substantial profit for company.• Launched new project for major cell phone provider at regional call center, merging technical support for 2 cell phone carriers.• Provided guidance and training for new agents, resulting in team being in top 5% of call center.• Achieved first place sales results for team in 3 quarters, using incentives and role playing.• Planned and delivered training for new phone agents with no previous technical or customer care experience.

• Worked as a substitute teacher for Houston Independent School district.

• Provided technical support for Tax preparation software.

YOSEMITE LODGE, Yosemite National Park, CAManager, Employee ServicesManager Yosemite LodgeAssistant Manager Badger Pass Ski AreaAssistant Manager Wawona HotelFront Office ManagerCafeteria Manager