Bernardo Miguel Arcangel Email & Phone Number

6750 Ayala Avenue, Makati City

• Coordinate daily operations as well as manage the needs of the client and interact with senior management• Supervise, assist and mentor senior associates and new TLs to ensure consistent quality and satisfactory fulfillment of workflow requirements• Perform global workflow management:­ – Ensure that all new requests are properly marked and acknowledged within the SLA­ – Manage the client’s expectations by negotiating and meeting all deadlines­ – Coordinate with other… Show more • Coordinate daily operations as well as manage the needs of the client and interact with senior management• Supervise, assist and mentor senior associates and new TLs to ensure consistent quality and satisfactory fulfillment of workflow requirements• Perform global workflow management:­ – Ensure that all new requests are properly marked and acknowledged within the SLA­ – Manage the client’s expectations by negotiating and meeting all deadlines­ – Coordinate with other Team Leads, workflow managers and onshore colleagues regarding the delivery center’s capacity­ – Assign requests to researchers across all locations according to their capability and certification level­ – Conduct quality checks to ensure that the client is provided with high quality data­­ – Provide and discuss process updates whenever there are changes in the SOP • Assist the Associate Project Manager in building development plans for each team, schedule and coordinate Team meetings• Manage leaves of researchers to minimize unplanned absenteeism and ensure that sufficient researcher coverage is available for all shifts• Prepare a monthly schedule for the team as per the client’s requirement• Provide objective feedback and appraisal for each researcher as per the agreed deadline • Participate in recruitment of new staff by conducting pre-employment interviews and workshop Show less

6750 Ayala Avenue, Makati City

• Coordinate with Team Leads, workflow managers and onshore/offshore colleagues regarding the workflow process• Manage the work flow per shift and provide business information and library services to clients• Extract, format and deliver accurate, complete and relevant results from multiple databases to meet a wide variety of qualitative and quantitative information/data requests for clients• Interact directly both by telephone and email with clients to provide high level… Show more • Coordinate with Team Leads, workflow managers and onshore/offshore colleagues regarding the workflow process• Manage the work flow per shift and provide business information and library services to clients• Extract, format and deliver accurate, complete and relevant results from multiple databases to meet a wide variety of qualitative and quantitative information/data requests for clients• Interact directly both by telephone and email with clients to provide high level professional customer service• Conduct quality checks to ensure that the client is provided with high quality data Show less

6750 Ayala Avenue, Makati City

Senior Researcher• Perform high level research on specific sectors, industries and countries/regions by providing the following:­ – Equity and fixed-income research from global investment banks­ – Credit research from rating agencies­ – M&A, debt and equity deal runs, and league/volume tables­ – Macroeconomic research­ – Industry/regional news runs• Train and assist new researchers regarding the request and workflow process • Interact directly with… Show more Senior Researcher• Perform high level research on specific sectors, industries and countries/regions by providing the following:­ – Equity and fixed-income research from global investment banks­ – Credit research from rating agencies­ – M&A, debt and equity deal runs, and league/volume tables­ – Macroeconomic research­ – Industry/regional news runs• Train and assist new researchers regarding the request and workflow process • Interact directly with investment bankers and analysts regarding the request process to ensure optimum results• Train researchers on complex and high level research requests Show less

6750 Ayala Avenue, Makati City

• Deliver research work to support the business requirements of clients by performing the following:­ – Extract financial reports and various investor related documents­ – Provide equity and credit/fixed-income research on companies­ – Conduct news runs on companies, executives, products and events­ – Search for specific data from financial reports, broker reports and other possible sources­ – Provide background information on the key executives of companies­… Show more • Deliver research work to support the business requirements of clients by performing the following:­ – Extract financial reports and various investor related documents­ – Provide equity and credit/fixed-income research on companies­ – Conduct news runs on companies, executives, products and events­ – Search for specific data from financial reports, broker reports and other possible sources­ – Provide background information on the key executives of companies­ – Create detailed profiles for specific companies and/or products­ – Compile public information books of public/private companies Show less

Bs, Computer Engineering

Education record