POLICY DEVELOPMENT: Develop and implement DPA 2019-aligned data protection policies, ensuring adherence to laws and industry standards.COMPLIANCE MANAGEMENT: Ensure organizational compliance with data protection and privacy regulations, managing rights requests, conduct impact assessments, and maintain data processing records.RESOURCE DEVELOPMENT: Establish a centralized data protection and compliance resource on SharePoint, fostering accessibility and knowledge-sharing.SECURITY AND INCIDENT RESPONSE: Implement and monitor data security measures, overseeing incident response procedures for effective resolution of breaches.COMPLIANCE AUDITS: Conduct regular assessments and audits, identifying areas of non-compliance, and recommending remedial actions.TRAINING AND AWARENESS: Provide data protection training to employees and stakeholders, ensuring understanding and adherence to policies.DATA PROTECTION IMPACT ASSESSMENTS (DPIAS): Conduct DPIAs with external consultants for new projects, assessing privacy risks and recommending mitigation measures.REGULATORY REPORTING: Prepare and submit data protection compliance reports to regulatory authorities, staying updated with legal changes.VENDOR MANAGEMENT: Evaluate and monitor data protection practices of third-party vendors, ensuring safeguarding through contractual agreements.DATA GOVERNANCE: Contribute to developing data governance frameworks, including policies for classification, retention, sharing, and minimization.PRIVACY BY DESIGN: Collaborate to embed privacy considerations into the design of new products, services, and systems.REGULATORY ENGAGEMENT: Act as a liaison with data protection regulatory authorities, responding to inquiries and maintaining positive relationships

POLICY DEVELOPMENT: Successfully developed, established, and implemented comprehensive policies and frameworks for IT security and risk management, ensuring alignment with industry standards e.g ISO 27001 and COBIT.RISK ASSESSMENT & MANAGEMENT: Led the performance and monitoring of risk assessments, meticulously analyzing and quantifying risks impacting various business domains. Effectively managed applicable risk factors, including the possibility of system failure and data loss.SECURITY METRICS & REPORTING: Established and managed security metrics and risk program management, providing invaluable insights for strategic decision-making. Compiled and presented weekly and monthly cyber security reports for management review and action.COMPLIANCE & EXPERTISE: Ensured strict adherence to regulatory compliance, including DPA 2019 and GDPR. Actively engaged in compliance management, implementing IT security policies and controls to meet legal and industry requirements.CYBERSECURITY AWARENESS: Initiated and conducted staff cyber security awareness training programs for both new and existing personnel, fostering a culture of security consciousness within the organization.IT RISK ASSURANCE: Played a pivotal role in end-to-end risk remediation planning, resolution, and monitoring activities, covering aspects such as patching, hardening, baseline controls, and application whitelisting.CHANGE & INCIDENT MANAGEMENT: Implemented change management procedures for IT systems, ensuring adherence to established policies. Tracked and reported on all IT incidents, resolving them sustainably.INNOVATIVE SOLUTIONS: Designed and implemented an innovative threat and security incident management solution, enhancing the organization's ability to respond effectively to evolving cybersecurity challenges.COLLABORATIVE COMMUNICATION: Developed communication channels with various risk partners, fostering collaboration with Enterprise Risk Management and Operational Risk Management.

PERFORMANCE MONITORING: Monitored company computer systems to ensure optimal performance levels, enhancing overall operational efficiency.VENDOR COORDINATION: Coordinated with vendors and business departments to meet technology needs, fostering effective collaboration and streamlined operations.BANKING OPERATIONS: Executed and managed Core Banking, Mobile Banking, and ATM maintenance operations, contributing to seamless financial service delivery.RISK MANAGEMENT: Recorded and maintained risk registers for accuracy and completeness, ensuring a proactive approach to risk management.BUDGET MANAGEMENT: Managed the budget for all information technology purchases, including hardware, software, and services, optimizing financial resources.BUSINESS CONTINUITY PLANNING: Developed robust business continuity plans for emergencies such as natural disasters or power outages, ensuring organizational resilience.COMPATIBILITY ASSURANCE: Ensured compatibility of all computer systems with each other and corporate standards, facilitating smooth integration and operation.NETWORK MAINTENANCE: Maintained and updated existing computer networks, overseeing the installation of new applications and removal of obsolete equipment.PROJECT MANAGEMENT: Managed end-to-end processes of computer system design and development projects, ensuring successful execution from initiation to completion.DATA STORAGE SOLUTIONS: Reviewed data storage needs and recommended solutions aligned with business requirements, optimizing data management strategies.TECHNICAL SUPPORT: Provided effective technical support for computer users within the organization, addressing questions and resolving problems promptly.

TECHNICAL SUPPORT EXCELLENCE: Received and resolved Level 1 technical support cases, addressing issues related to solution functionality, network application errors(WAN,LAN & VPNs) network connectivity, and server performance.TRAINING AND DEVELOPMENT: Identified areas for development and training for Level 1 Engineers, enhancing team proficiency and ensuring alignment with new solutions and products.UPSKILLING: Led continuous upskilling initiatives for Level 1 engineers, aiming to elevate overall technical skills, improve work efficiencies, and enhance client experience.TECHNOLOGY INTEGRATION: Supported Team Leaders in implementing new technology requirements, processes, and systems, ensuring optimal utilization of technology for business success.SERVICE ENHANCEMENT: Implemented proactive service enhancement plans, driving optimal performance of services and solutions, particularly addressing recurrent service gaps.STAKEHOLDER COLLABORATION: Collaborated with stakeholders to assess technical solutions, identified client needs, and recommended solutions that optimized value for both customers and the company.ROOT CAUSE ANALYSIS: Worked to identify root causes and implement solutions for complex issues not resolved through problem replication or known solutions.TRAINING PROGRAMS: Participated in company-sponsored training programs, contributing to personal and team developmentISSUE MANAGEMENT: Conducted daily reviews and updates of the issue management system for assigned cases, adhering to SLAs, and provided comprehensive reports.PROCESS ADHERENCE: Applied validated processes to support and manage customer requests, complaints, and inquiries, ensuring efficient and consistent service delivery.PERFORMANCE EXCELLENCE: Consistently met or exceeded service and quality performance standards for the assigned function, contributing to overall team success.

INSTALLATION AND DEPLOYMENT: Successfully carried out installation and deployment activities under the guidance of a BSS Engineer, ensuring the seamless integration of equipment and systems.O&M AND PRE-EMPTIVE MAINTENANCE: Conducted regular Operations and Maintenance (O&M) activities, including pre-emptive check-ups of antenna/feeder systems and waterproofing, contributing to the overall reliability of the infrastructure.SPARE PARTS MANAGEMENT: Handled spare/faulty parts, facilitating their transfer to and from the store with the approval of the BSS Manager, ensuring efficient inventory management.BSS,BTS AND LMT SOFTWARE MAINTENANCE: Managed BSS/BTS software and Local Maintenance Terminal (LMT) software for local maintenance, ensuring optimal performance of the systems.CUSTOMER COMPLAINT RESOLUTION: Responded to customer complaints at various locations, addressing issues promptly and ensuring a high level of customer satisfaction.NOC INTERACTION: Collaborated with Network Operations Center (NOC) engineers, providing technical support for alarm rectification, contributing to network stability.DAILY REPORTING: Prepared and submitted daily activity reports to the BSS Engineer, ensuring transparent communication and accountability.CROSS-DEPARTMENTAL COLLABORATION: Worked collaboratively with other departments at various times, ensuring the timely and proper execution of tasks and projects.

V/SAT MAINTENANCE: Proficiently maintained V/SAT systems, ensuring optimal performance and reliability of communication networks.PABX OPERATION MAINTENANCE: Successfully managed and maintained Private Automatic Branch Exchange (PABX) systems, contributing to seamless communication operations.POWER CHANGE-OVER SYSTEM OPERATION: Expertly handled the maintenance and operations of power change-over systems, including generators and motors, ensuring uninterrupted power supply.PLCS OPERATIONS: Demonstrated proficiency in Programmable Logic Controllers (PLCs) operations, optimizing the efficiency of automated systems.