Industry leader marketing services firm - (ITO Windows Operations)Managed user accounts and delegated access to groups using multi-site Active Directory techniques and group policy procedures.Contribute daily to the improvement and enhancement of IT systems to increase reliability and performance.Administered over 200 virtual machines using VSphere 4.1 within Epsilon’s corporate global infrastructure.Responsible for the administration and support of a large enterprise Active Directory environment.Assist in problem resolution of escalated IT Helpdesk tickets, create and maintain operational procedures and documentation, backup administration/strategy, deploy and maintain proper server patches as well as, monitoring, reporting, and alerting solutions for IT systems.Use my strong server hardware skills including management, monitoring, and repair of server hardware.

Strong IT infrastructure services experience and sound knowledge of operational procedures and business processes as they apply to a complex Active Directory environment which includes building servers under specific guidelines and ensuring they meet all criteria including security and operational services.

Responsible for the transition of several acquired companies’ systems into Symantec's global Active Directory environment including migrations of mailboxes as well as user accounts and servers into the domain.Lead IT administrator for firm’s Waltham office supporting over 200 onsite employees as well as all of the local IT equipment: servers, printers, network switches, telecommunication, security, etc.Managed over 1900 Windows 2003/2008 physical and virtual servers worldwide on HP, Dell and VMware platforms.Manager of the Windows production server’s billable hardware database that was a monthly revenue source for HP. This included gathering hardware and application specifications from over 1900 servers across the globe using a modified Power Shell script.Collaborated with several IT teams globally to provide a "keep the lights on" level of service while reducing customer costs and enabling them to increase their overall productivity.Resolved the Windows Operations team’s REMEDY service requests tickets before their allotted SLA.Responsible for the weekly reports to upper management regarding breached SLAs.Participated in end to end project implementation working closely with Issue Management and Change Management Teams to ensure all issues needing resolution have been addressed and documented.Experience with DNS, DHCP and TCP/IP troubleshooting and when required interfaced with IT support groups including Network, Security, Applications, and UNIX System Administrators to determine root cause and resolve problems quickly to minimize downtime.Responsible for all IT related equipment and services during several office/site moves and consolidations within the Boston area as well as in Virginia and Toronto. This involved the planning, implementation and subsequent follow-ups to ensure these office moves were seamless to the end users.

Global security, storage and systems management firm with 17,500 employees in 220 locations(SYMANTEC outsourced the Windows Operations IT department to Hewlett-Packard in 2009; Worked with the Sales Engineers when testing new products in-house and supported them remotely. Commence supporting new equipment as well as new users & entire sites within a short timeframe due to the rapid company growth while still maintaining the daily duties involved with global server administration. There were always three or four projects running simultaneously.Supported over 1,500 users locally and remotely: including developers, sales engineers, inside sales, admin staff.Main point of contact for the Symantec Global Backup Team regarding the reconciliation of all Windows servers to ensure they were backed up and participating in the disaster recovery program.Setup new DHCP scopes in a redundant fashion for new sites to utilize via their WAN link.Rolled out Windows server monitoring using NetIQ, MOM and SCOM.Troubleshoot, and support NetBackup Pro, SQL, Symantec Ghost, Symantec Anti-Virus, Remedy, MS Office, and VISIO.

International software corporation with 7000 global employees (VERITAS was merged into SYMANTEC in 2005; Lead IT administrator for firm’s Cambridge office supporting 200 consultants and developers and all IT related equipment.Successfully integrated several newly acquired companies into existing corporate infrastructure, including migration of data, user accounts, voice connections, and email.Maintained backup tapes and tape drives to ensure VERITAS NetBackUp jobs executed.