Bernard Brand Email & Phone Number

Centurion, Gp, Za

Centurion, Gauteng, South Africa

Centurion

Woodmead

* Successfully steered a dynamic team constituent of 5 Direct Reports [Helpdesk Technicians, Stock Administrators, and System Administrators].* Overseen all operations within the Company: Stock, Sales, Accounts and Helpdesk.* Maintained responsibility for the management of Stock warehouses (pinned and pinless airtime vouchers) and ordering stock from suppliers.* Directed and guided the execution of operational plans, communicating goals clearly and setting targets to ensure strategy… Show more * Successfully steered a dynamic team constituent of 5 Direct Reports [Helpdesk Technicians, Stock Administrators, and System Administrators].* Overseen all operations within the Company: Stock, Sales, Accounts and Helpdesk.* Maintained responsibility for the management of Stock warehouses (pinned and pinless airtime vouchers) and ordering stock from suppliers.* Directed and guided the execution of operational plans, communicating goals clearly and setting targets to ensure strategy element achievement.* Customer Satisfaction: Maintained responsibility for the management of Helpdesk Operations to ensure ongoing customer satisfaction through effective query resolution.* Design, Review & Implementation: Coordinated and directed the documentation, review and achieving ISO9001:2015 certification of the company.* Responsible for designing and documenting all operational policies and procedures.* Assist with delivering projects on time and within set budget.* Relationship Building & Maintenance: Responsible for maintaining supplier relationships.* Maintained relationships between various internal departments to ensure effective communication and teamwork in achieving set objectives.* Report Generation: Responsible for compiling and presenting executive management reports and dashboards. Show less

Roodepoort

• Successfully steered a dynamic team constituent of 9 Direct Reports [Compliance Supervisors] and 45 Indirect Reports [Compliance Auditors].• Designed and managed the successful roll-out of an operational store audit system at 466 retail cellular stores. • Conducted risk assessments utilising the company’s standard methodologies, mitigating identified control weaknesses.Key Accountabilities:• Design, Review & Implementation: Designed, updated and reviewed all Channel policies… Show more • Successfully steered a dynamic team constituent of 9 Direct Reports [Compliance Supervisors] and 45 Indirect Reports [Compliance Auditors].• Designed and managed the successful roll-out of an operational store audit system at 466 retail cellular stores. • Conducted risk assessments utilising the company’s standard methodologies, mitigating identified control weaknesses.Key Accountabilities:• Design, Review & Implementation: Designed, updated and reviewed all Channel policies, procedures and processes through focus groups and task teams. Ensured total adherence to the Service Level Agreements [SLAs], governance and legislative requirements.• Directed and guided the execution of operational plans, communicating goals clearly and setting targets to ensure strategy element achievement.• Monitored overall departmental performance and guided the integration of Risk Management into Business Planning and Management activities.• Defined MTN policies, procedures, processes and guidelines pertaining to Information Risk Management and developed and implemented plans for the roll-out of Financial Risk Management.• Maintained responsibility for ensuring Channel’s legislative compliance • Ensured Risk Management alignment to Business Risk Management, Enterprise Risk Management and Internal Audit Strategy.• Report Generation: Responsible for compiling and presenting executive management reports and dashboards.• Budget Management & Reporting: Provided forecasting and control input into the Annual Budget towards reaching targets set by Finance Department.• Compiled and presented Executive Management reports and dashboards.• Continually monitored the effectiveness of Financial and Risk-related systems and presented findings accordingly. • Maintained responsibility for ensuring the use of sound risk-related disciplines within the consumer environment whilst providing a seamless customer-centric experience within the Channel. Show less

Roodepoort

• Maintained responsibility for directing and developing a team of 11 Direct Reports [Finance Supervisors] and 80 Indirect Reports [Compliance Auditors].• Retained accountability for facilitating and implementing operational risk and compliance frameworks, managing and mitigating risk in the consumer environment whilst maintaining a balanced focus on customer service and experience.• Defined and aligned operational targets and actions to the overall strategy of the Channel.•… Show more • Maintained responsibility for directing and developing a team of 11 Direct Reports [Finance Supervisors] and 80 Indirect Reports [Compliance Auditors].• Retained accountability for facilitating and implementing operational risk and compliance frameworks, managing and mitigating risk in the consumer environment whilst maintaining a balanced focus on customer service and experience.• Defined and aligned operational targets and actions to the overall strategy of the Channel.• Fine-tuned systems in line with changing work practices, defining and developing policies, procedures and processes to ensure effective financial operations and risk mitigation.• Maintained responsibility for driving the achievement of operational plans.• Communicated goals, set targets to ensure the achievement of strategy elements, monitored overall departmental performance and guided the integration of Risk Management into Business Planning and Management activities.• Ensured process compliance on all operational processes with a financial implication. Furthermore ensured an effective balance between risk control and customer service and experience.• Controlled and monitored banking functions – including ensuring timeous and effective execution.• Devised and implemented processes to manage fraud, revenue leakages and stock variances.• Embedded a focus on Risk and Compliance into day-to-day processes to proactively minimise the possibility and impact of common risk categories.• Provided input into Annual Budget forecasting.• Reported on Financial and Risk related activity to relevant stakeholders [including compiling statistical reports], provided input for the preparation of Channel related process documents and provided input into monthly Revenue Assurance Reports.• Aligned service delivery to changing market needs and ensured that customer needs and requirements were satisfied through appropriate systems, processes and procedures. Show less

Morningside

• Managed a regional team comprising Credit Vetting staff, Banking Administrators and Operational Administrators.• Maintained responsibility for the regional budget. Furthermore performed Operational Management, Planning and Reporting.• Retained accountability for the bank reconciliation [General Ledger, COD] as well as all banking related transactions for the Gauteng region.

Pretoria

Maintained responsibility for managing a team of eight sales representatives and four repair technicians | Ensured customer satisfaction and the achievement of the Service Centre’s sales and handset repair targets | Facilitated and resolved escalated customer queries.

Pretoria

Maintained responsibility for ensuring customer satisfaction, performing stock control and achieving cellular contract sales.

Master Of Business Leadership (Mbl), Business Leadership

Bachelor Of Arts (B.A.) Honours, Criminology

Bachelor'S Degree, Criminology

Education record