Bernard Caciola Email & Phone Number

Forward-thinking Business Operations Manager with extensive diverse knowledge in thetelecommunications industry. Focused on supporting cross-functional teams to increase productivity and customer satisfaction. Dynamic, strong leadership, interpersonal skills, quick to analyze key business drivers, adapts to rapid changing environments, and develops strategies. Proven effective leader and motivator that emphasizes on teamwork focused on operational initiatives while continuously improving performance in achieving company objectives. Proven Track record in managing a provisioning team that handles over 50,000tasks per year while meeting or exceeding on time performance threshold as well as quality.

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  Customer Operations Manager

  Windstream

  1995 - Present

  • Manage team of at times up to 10 direct report Provisioning Coordinators• Recruiting, interviewing and hiring new Provisioning Coordinators• Coordinating the onboarding process for recently hired employees• Reporting successes in customer service to upper management• Evaluating key performance indicators to identify progress toward company goals• Manage and approve weekly time cards and Vacation Tracking• Track monthly employee KPI's• Recognize and reward extraordinary performance• Provide feedback and develop performance improvement plans • Develop workflows, process, and data requirements• Identify and recommend improvements to systems• Manage project deliverables, creating baselines, managed project constrains, project tracking, resolving issues, and directing resources• Run weekly/monthly project status & review report for departments, providing project completions, open projects, delays, and escalations. • Extensive Knowledge of Toll Free, 911 and OfficeSuite Provisioning

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  Columbia College

  Busimess Administration