Bernard Chan work email
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With over 20 years of experience in supply chain management, customer care, and repair operations, Bernard has a proven track record of building and managing successful operations for top global companies such as O2, Blackberry, and Asurion. He has held various leadership roles in these areas and has a passion for innovation and creativity, having helped establish supply chain and support operations for multiple organizations in the Asia Pacific region.In addition to his corporate experience, Bernard also has entrepreneurial spirit and founded his own e-mobility startup in Singapore, bringing the latest innovations in electric bikes to market. Most recently, he played a key role in the Singapore Post's Future of Post initiative, where he developed and implemented systems and innovations to drive company growth.With a wealth of experience in supply chain, customer care, and last mile logistics, Bernard is a valuable asset to any organization looking to optimize their operations and drive innovation. Contact him at berd33@gmail.com to learn more.
Liberty Concierge Services
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Business OwnerLiberty Concierge Services Nov 2021 - Present
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Innovation & Systems DevelopmentSingapore Post Ltd Jan 2021 - Nov 2021Singapore , Singapore , SgResponsible for leading Singapore Post's charge into Innovation through systems development with the aim to solidify building blocks for Future of Post with ideation, proofing concepts with short-cycle projects, and formulating strategies that translate to thought leadership for sectorial transformation in urban logistics. A key project is the PostPal, the smart letter box currently on trial in Singapore.In close partnership with technology specialists, regulators and government agencies, I lead innovation, synergistic development and resources to enable collaborations and trials critical to advance Future of Post developments. -
Project Management (Innovation)Singapore Post Ltd Aug 2020 - Jan 2021Singapore , Singapore , SgKey lead for Singapore Post's technology search to support innovation initiatives, in collaboration with government agencies and global private sector for cutting edge solutions relevant to logistics, last-mile and supply chain network. Oversee the organisation's partnership with Enterprise Singapore for various Trade Connectivity and National Innovation Challenges as part of Singapore Post's Future of Post (FOP) vision. Facilitates market research and technology push for the adoption of new technologies, prototyping and proof of concepts to developing new workflows.
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Co-Founder, Operations & Supply Chain ManagementSelf-Employed Apr 2016 - Aug 2020Co-founded an entity to bring a niche form of e-mobility to the world. Key successes include product engineering and management from ground up, including deep industry research and implementation of innovations that have resulted in end product achieving EU certifications as an road going vehicle, and in various other regions such as China and Japan. Being a start up, this was a multifaceted role however my focus was towards Supplier Development and Management, Product refinement and engineering, and Innovation research and implementation.
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Supply Chain Management (Service Delivery, Reverse Logistics, Supply Chain Quality)Asurion Oct 2013 - Mar 2016Nashville, Tennessee, UsLeading Asurion's Supply Chain aggressive growth in APAC, directly responsible for Singapore, Malaysia, Thailand, Indonesia, Taiwan and China, Bernard's responsibility is to build up a capable and resilient Supply Chain ecosystem consisting of device refurbishment, supply chain procurement, logistics, home appliance & mobile device repair / refurbishment and last mile fulfillment direct to consumers, with a strong focus on customer experience. -
Customer Operations (Service & Repair, Reverse Logistics, Customer Service)Research In Motion / Blackberry Jun 2011 - Jun 2013Waterloo, Ontario, CaSenior Director, Customer Operations for Asia Pacific, ANZ, Middle East & Africa, and was with the company over 5 years, strategically building up and leading the regional team for refurbishment, repair services and reverse logistics for all Blackberry products, and as Senior Director for Global Supplier Quality Engineering in change of global supplier management strategy . -
Global Supplier Quality Engineering & Supplier DevelopmentResearch In Motion / Blackberry Jan 2010 - Jul 2011Waterloo, Ontario, CaSupplier Development, Supplier Quality Management, Business Development, Supplier Scorecards & QBR management, Performance Management, Continuous Improvement, FMEA.
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Global Repair Services, Asia PacificResearch In Motion / Blackberry Dec 2007 - Dec 2009Waterloo, Ontario, CaReverse Logistics Management, Cross Functional Team management, Repair Management, Customer Service, Supplier Quality Management, Supplier Developent, Repair Network Development, Supply Chain Quality, Supply Chain Strategy, Repair Strategy,
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Service & Quality Assurance (Service & Repair, Reverse Logistics, Customer Service)O2 Asia Pacific Jun 2006 - Nov 2007Reading, England, GbCorporate Quality, Call Centre Management, Reverse Logistics, Repair Management, Aftersales Service, Net Promoter Score, Product Quality, ODM Quality Management, Supplier Development. -
Global Quality Assurance (Supplier Quality, Supplier Development, Customer Quality)Raltron Electronics 1998 - Jun 2006Miami, UsGlobal Quality and Supplier Management, including technical support and failure analysis laboratory management throughout key regions.
Bernard Chan Skills
Bernard Chan Education Details
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University Of La VerneExecutive Management -
University Of GlasgowElectronics & Electrical Engineering
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Ngee Ann PolytechnicElectronics & Computer Engineering
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Anglo-Chinese School (Independent)
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Anglo Chinese School
Frequently Asked Questions about Bernard Chan
What company does Bernard Chan work for?
Bernard Chan works for Liberty Concierge Services
What is Bernard Chan's role at the current company?
Bernard Chan's current role is Innovation & Systems Development at Singapore Post Ltd.
What is Bernard Chan's email address?
Bernard Chan's email address is be****@****hoo.com
What schools did Bernard Chan attend?
Bernard Chan attended University Of La Verne, University Of Glasgow, Ngee Ann Polytechnic, Anglo-Chinese School (Independent), Anglo Chinese School.
What are some of Bernard Chan's interests?
Bernard Chan has interest in Children, Economic Empowerment, Education, Environment, Poverty Alleviation, Science And Technology, Arts And Culture, Health.
What skills is Bernard Chan known for?
Bernard Chan has skills like Process Improvement, Lean Manufacturing, Cross Functional Team Leadership, Quality Management, Continuous Improvement, Six Sigma, Reverse Logistics, Developer Of People, Aftersales, Startup Development, People Development, Supplier Quality.
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