Bernard Chin

Bernard Chin Email and Phone Number

Global Head, BPO | GBS Site Lead | Certified Chair ™, Advisory Board Centre | Strategy, Execution & Executive Leadership | Growth Accelerator | Gen AI & AGI Practitioner @ Ecolab
Singapore
Bernard Chin's Location
Singapore, Singapore
Bernard Chin's Contact Details

Bernard Chin personal email

n/a
About Bernard Chin

I have over 20 years of experience in the GBS/BPO sector, with a track record of delivering revenue growth, operational excellence, and customer satisfaction. I hold several certifications, including COPC, Prince2, and Digital Marketing, that demonstrate my commitment to continuous learning and improvement.My core competencies include new business development, operations management, project management, and financial controllership. I excel at building and executing dynamic business plans to optimize sales operations and deliver exceptional value to clients. I am skilled in developing, mentoring, and leading high-performance teams that consistently exceed organizational expectations. I am dedicated to employing mastery of Scrum and Lean Six Sigma principles to transform operations and take organizational performance to new levels of success. I am passionate about driving innovation, AI, automation and digital solutions that generate higher efficiency and a better customer experience.

Bernard Chin's Current Company Details
Ecolab

Ecolab

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Global Head, BPO | GBS Site Lead | Certified Chair ™, Advisory Board Centre | Strategy, Execution & Executive Leadership | Growth Accelerator | Gen AI & AGI Practitioner
Singapore
Website:
ecolab.com
Employees:
47025
Bernard Chin Work Experience Details
  • Ecolab
    Ecolab
    Singapore
    View
  • Ecolab
    Gbs+ Site Leader - Kuala Lumpur
    Ecolab Jun 2024 - Present
    St. Paul, Mn, Us
    View
  • Adecco
    Global Head, Bpo
    Adecco Jul 2023 - May 2024
    Zurich, Ch
    View
  • Teleperformance
    Chief Operating Officer
    Teleperformance Jun 2019 - May 2023
    Paris, Île-De-France, Fr
    Responsible for the rapid growth of the Singapore and Malaysia organizations. Led the organization with a focus on growth, profitability, operational excellence, and transformation.
    View
  • Taskbots Technologies
    Investor & Managing Director
    Taskbots Technologies Nov 2016 - Jun 2019
  • Cognizant
    Senior Director & Head, Digital Operations Asean Market Lead
    Cognizant Aug 2017 - Aug 2018
    Teaneck, New Jersey, Us
    Responsible for generating and delivering BPS business across all industries, in the ASEAN region.Developed and implemented a Go-to-market plan and led deal pursuits, operations management & excellence for Digital Operations in South-east Asia. Holds P&L accountability for organic & inorganic growth. Delivery sites: Singapore, Malaysia, Philippines & India. Areas of focus:Change Management * Operations Management * Process ExcellenceProcess Automation * Business Reviews * Client EngagementBusiness Planning * Service Portfolio Management * Business Development
    View
  • Arvato Financial Solutions
    Regional Business Director, Bpo
    Arvato Financial Solutions Oct 2012 - Oct 2016
    Arvato Financial Solutions, Global F&A, Singapore (a Bertelsmann’s company) Regional Business Director, Business Process Outsourcing reporting to the Global BPO Director with a complete P&L responsibility for the Asia Pacific Delivery Centre in supporting a global Fortune 50 account. Managed onsite and offshore operational improvement and transformation initiatives. Held P&L accountability and ownership for growth, visibility, operations management, transitions and process excellence. Supported the successful bid of a 5-year global contract renewal that was won in July 2014. Managed the resulting and successful onshore transformation and transition to Manila. Delivery sites: Singapore and Philippines Areas of focus:Change Management * Operations Management * Process ExcellenceTransformation Mgmt * Service Portfolio Mgmt * Client Engagement Forecasting and WFM * Ideation and Innovation * Business ReviewsA
  • Vads Berhad
    Vice President, Bpo
    Vads Berhad Aug 2009 - Jul 2012
    Taman Tun Dr Ismail, Kuala Lumpur, My
    Reported to the CEO with accountability for the BPO Line of Business. Focus on business growth, profitability and operational excellence.
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  • Bpo Asia Sdn Bhd
    Ceo
    Bpo Asia Sdn Bhd Aug 2007 - Jul 2009
    Designing and providing contact center/ BPO services to enterprise clients from the IT, telco, financial services, and gaming industries.
  • Tdcx
    Director Operations, & Business Development/Offshore Solutions
    Tdcx Jun 2003 - Jul 2007
    Singapore, Singapore , Sg
    View
  • Ericsson
    Marketing Manager, Systems Integration
    Ericsson 1999 - 2003
    Kista, Stockholm, Se
    View

Bernard Chin Skills

Strategy Outsourcing Call Centers Bpo Team Management New Business Development Vendor Management Business Strategy Operations Management Telecommunications Customer Experience Strategic Planning Service Delivery Change Management Business Process Improvement Account Management Team Leadership Start Ups Sales Management Call Center Management Consulting Program Management Pre Sales Negotiation Team Building Telemarketing Process Engineering Talent Acquisition Business Transformation Managed Services Business Planning Offshoring International Business Offshore Shared Services Inbound People Management Go To Market Strategy Channel Management Product Development Transition Management Strategy Development Business Management P&l Responsibility Partner Management Professional Services Business Development Contact Centers Leadership Business Process Outsourcing

Bernard Chin Education Details

  • University Of Central Missouri
    University Of Central Missouri
    Management & Marketing
  • University Of Central Missouri
    University Of Central Missouri
    Master Of Business Administration (Mba)

Frequently Asked Questions about Bernard Chin

What company does Bernard Chin work for?

Bernard Chin works for Ecolab

What is Bernard Chin's role at the current company?

Bernard Chin's current role is Global Head, BPO | GBS Site Lead | Certified Chair ™, Advisory Board Centre | Strategy, Execution & Executive Leadership | Growth Accelerator | Gen AI & AGI Practitioner.

What is Bernard Chin's email address?

Bernard Chin's email address is be****@****ads.com

What schools did Bernard Chin attend?

Bernard Chin attended University Of Central Missouri, University Of Central Missouri.

What are some of Bernard Chin's interests?

Bernard Chin has interest in New Technology, Investing, Reading, Music, Travel.

What skills is Bernard Chin known for?

Bernard Chin has skills like Strategy, Outsourcing, Call Centers, Bpo, Team Management, New Business Development, Vendor Management, Business Strategy, Operations Management, Telecommunications, Customer Experience, Strategic Planning.

Who are Bernard Chin's colleagues?

Bernard Chin's colleagues are Victorio Neil, Pang Tsang, Jerry Cook, Riski Brian M Simanjuntak, Saskia Verachtert, Bill Sousa, Jenifer Nuñez Rodriguez.

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