Bernard Conlon Email & Phone Number

Ilkley, Gb

Ilkley, Gb

Bolton, England, United Kingdom

The committee works with senior University staff on curriculum design and long-term strategic objective planning and delivery.

Bradford, England, United Kingdom

Contributing to creation and delivery of long-term strategy plan, governance, marketing and communication plan and overall customer experience delivery for this very special institution. Direct responsibility for audit, budgeting and accounts review.

Ilkley, England, United Kingdom

This charity was established to relieve isolation, promote economic well-being and maintain independence and stronger mental health.

Skipton, England, United Kingdom

Foundation Governor with additional responsibilities for SEND pupils, safeguarding, Health and Safety and overall curriculum delivery

Target offers BPO and ITO services to a broad range of financial services companies in the UK and is part of the global Tech Mahindra family of companies.

Manchester

Direct responsibility for risk, regulation, compliance and DPO for the regulated entity of Studio Retail Ltd (consumer credit lending, insurance and retail) with 1.5M active customers and £400M turnover - part of the Studio Retail plc Group. Established and implemented governance structures to facilitate delivery of 3 Lines of Defence model and Enterprise Risk Management (ERM) Framework business wide.Responsible for taking the business to Interim Permission status with FCA for Consumer Credit activity by April 2014 and subsequently managing the business to ‘Full Permission’ licence in Autumn 2016. Extensive dialogue (pre- and post-application and on-going) with FCA and ICO.Introduced new culture of active risk management thinking across the business leadership group and education of 1st Line Directors and senior managers

Interim / contract work with:- EGL - Interim Finance Director - Regulation and Risk - P&L management, compliance and regulatory framework implementation (on-going)- Learn Direct - delivery of key strategic change to drive efficiencies and change across the Leicester-based Service Centre - Service Centre Director (completed)- ACIS - cultural change project (completed)

South Yorkshire

• Private equity backed business process outsourcing company specialising in delivery of FS operational activity to a number of regulated financial services organisations including HSBC, Lloyds / RBS, Bank of America and British Gas.• 12-month fixed term contract with reporting lines of 1st Line Risk & Compliance, multi-site operational customer contact centres (front and back office), Finance and IT & Change – 850 FTE.• Working closely with clients to identify and actively manage operational processes and risk mitigation activities

ixed term contract for a multi-site B2B company dealing in high volume wholesale and retail FMCG and Consumables. • Reporting lines of Finance, Operations, Customer Services, IT and Credit operations.

Interim Director roles supporting retail & financial services companies including Financial strategy and planning, Business and Financial process reviews, Outsourcing reviews, Debt management strategy and support, P&L income and cost reviews, Contact Centre strategy and support.Clients included:- Yorkshire Building Society, - Pure (a specialised multi channel retailer) and - Remploy.

German-owned, global multi-channel consumer credit and retail organisation with UK turnover of £700m p.a. and 1.8M customersReporting into the Group COO with P&L responsibility, for a range of regulated and non-regulated activity including Risk & Compliance, Credit Operations (underwriting, collections and fraud) and Sales.FSA Approved Person delivering and managing a robust regulatory framework.

UK subsidiary of French-owned global retailer. UK T/O of £300m. Reporting into CFO with a headcount of 325 FTE. Reporting lines of Finance / Contact Centre service and sales, inbound and outbound / Collections and Fraud operations / Credit Risk strategy Created a new business division that consistently delivered profitable income streams from the established customer base - £16m p.a. in 2006.

UK banking subsidiary of US-based mutual banking group.Founding Director that created new UK Bank (credit cards, loans and insurances) that grew to £350m T/O and 250k customers within 5 years.• Consistently delivered all business KPIs• Successful managed main strategic outsourcing partners with subsequent renegotiations of national and global contracts, saving 20% on annual costs of £8m.• Repositioned all facets of customer service delivery, moving from multi-sited outsourced business model to in-house service delivery reducing operating costs by 18%.

Icaew, Chartered Accountant

Ba Hons, Geography / Economics

Education record