Bernard Conlon

Bernard Conlon Email and Phone Number

Chair - Industry Advisory Committee @ Greater Manchester Business School-University of Bolton
Ilkley, GB
Bernard Conlon's Location
Ilkley, England, United Kingdom, United Kingdom
Bernard Conlon's Contact Details

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About Bernard Conlon

A commercially astute and pragmatic risk and finance professional with a track record of delivering change and performance within a wide range of financial services organisations, managing operating models from the simple to the complex. Excels at strategy creation and operational delivery, change management, team building and motivation, cost restructuring and process review. Experienced in dealing with differing organisational and national cultures having worked in PLCs / Private Equity backed businesses / SMEs and ‘Start-Ups’, in USA, Canada, France, Germany and the UK.Specialties include Risk Regulation & Compliance, Business Strategy, Finance and Operations, Director level experience in Risk, Finance, Operations & Contact Centre Sectors include Financial Services, Risk and Insurance, BPO & Retail

Bernard Conlon's Current Company Details
Greater Manchester Business School-University of Bolton

Greater Manchester Business School-University Of Bolton

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Chair - Industry Advisory Committee
Ilkley, GB
Bernard Conlon Work Experience Details
  • Greater Manchester Business School-University Of Bolton
    Chair - Industry Advisory Committee
    Greater Manchester Business School-University Of Bolton
    Ilkley, Gb
  • Greater Manchester Business School-University Of Bolton
    Chair - Industry Advisory Committee
    Greater Manchester Business School-University Of Bolton May 2021 - Present
    Bolton, England, United Kingdom
    The committee works with senior University staff on curriculum design and long-term strategic objective planning and delivery.
  • The Peace Museum
    Member Board Of Directors
    The Peace Museum Jul 2021 - Present
    Bradford, England, United Kingdom
    Contributing to creation and delivery of long-term strategy plan, governance, marketing and communication plan and overall customer experience delivery for this very special institution. Direct responsibility for audit, budgeting and accounts review.
  • Ilkley & District Good Neighbours
    Member Board Of Trustees
    Ilkley & District Good Neighbours Jun 2023 - Present
    Ilkley, England, United Kingdom
    This charity was established to relieve isolation, promote economic well-being and maintain independence and stronger mental health.
  • St. Stephen'S School
    School Governor
    St. Stephen'S School Sep 2021 - Jul 2024
    Skipton, England, United Kingdom
    Foundation Governor with additional responsibilities for SEND pupils, safeguarding, Health and Safety and overall curriculum delivery
  • Target Group
    Chief Risk Officer (Cro) Smf 4
    Target Group Apr 2021 - Nov 2022
    Target offers BPO and ITO services to a broad range of financial services companies in the UK and is part of the global Tech Mahindra family of companies.
  • Studio Retail Group Plc
    Risk And Compliance Director - Cf11. Consumer Credit Financial Services
    Studio Retail Group Plc Apr 2013 - Apr 2021
    Manchester
    Direct responsibility for risk, regulation, compliance and DPO for the regulated entity of Studio Retail Ltd (consumer credit lending, insurance and retail) with 1.5M active customers and £400M turnover - part of the Studio Retail plc Group. Established and implemented governance structures to facilitate delivery of 3 Lines of Defence model and Enterprise Risk Management (ERM) Framework business wide.Responsible for taking the business to Interim Permission status with FCA for Consumer Credit activity by April 2014 and subsequently managing the business to ‘Full Permission’ licence in Autumn 2016. Extensive dialogue (pre- and post-application and on-going) with FCA and ICO.Introduced new culture of active risk management thinking across the business leadership group and education of 1st Line Directors and senior managers
  • Conlon Consultancy Limited
    Director (Risk, Finance And Operations)
    Conlon Consultancy Limited Jan 2013 - Aug 2013
    Interim / contract work with:- EGL - Interim Finance Director - Regulation and Risk - P&L management, compliance and regulatory framework implementation (on-going)- Learn Direct - delivery of key strategic change to drive efficiencies and change across the Leicester-based Service Centre - Service Centre Director (completed)- ACIS - cultural change project (completed)
  • Parseq
    Cfo And Coo
    Parseq Feb 2012 - Jan 2013
    South Yorkshire
    • Private equity backed business process outsourcing company specialising in delivery of FS operational activity to a number of regulated financial services organisations including HSBC, Lloyds / RBS, Bank of America and British Gas.• 12-month fixed term contract with reporting lines of 1st Line Risk & Compliance, multi-site operational customer contact centres (front and back office), Finance and IT & Change – 850 FTE.• Working closely with clients to identify and actively manage operational processes and risk mitigation activities
  • Rsl Ltd
    Finance Director
    Rsl Ltd Jul 2010 - Oct 2011
    ixed term contract for a multi-site B2B company dealing in high volume wholesale and retail FMCG and Consumables. • Reporting lines of Finance, Operations, Customer Services, IT and Credit operations.
  • Conlon Consultancy Limited
    Director (Finance / Operations)
    Conlon Consultancy Limited Aug 2009 - Jun 2010
    Interim Director roles supporting retail & financial services companies including Financial strategy and planning, Business and Financial process reviews, Outsourcing reviews, Debt management strategy and support, P&L income and cost reviews, Contact Centre strategy and support.Clients included:- Yorkshire Building Society, - Pure (a specialised multi channel retailer) and - Remploy.
  • Otto
    Group Ops. And Fin. Director - Cf 29
    Otto Jan 2007 - Aug 2009
    German-owned, global multi-channel consumer credit and retail organisation with UK turnover of £700m p.a. and 1.8M customersReporting into the Group COO with P&L responsibility, for a range of regulated and non-regulated activity including Risk & Compliance, Credit Operations (underwriting, collections and fraud) and Sales.FSA Approved Person delivering and managing a robust regulatory framework.
  • Ppr Uk
    Divisional Md And Interim Cfo
    Ppr Uk 2001 - 2006
    UK subsidiary of French-owned global retailer. UK T/O of £300m. Reporting into CFO with a headcount of 325 FTE. Reporting lines of Finance / Contact Centre service and sales, inbound and outbound / Collections and Fraud operations / Credit Risk strategy Created a new business division that consistently delivered profitable income streams from the established customer base - £16m p.a. in 2006.
  • Peoples Bank Connecticut
    Operations Director
    Peoples Bank Connecticut 1996 - 2001
    UK banking subsidiary of US-based mutual banking group.Founding Director that created new UK Bank (credit cards, loans and insurances) that grew to £350m T/O and 250k customers within 5 years.• Consistently delivered all business KPIs• Successful managed main strategic outsourcing partners with subsequent renegotiations of national and global contracts, saving 20% on annual costs of £8m.• Repositioned all facets of customer service delivery, moving from multi-sited outsourced business model to in-house service delivery reducing operating costs by 18%.
  • The Cooperative Bank
    Head Of External Relationships
    The Cooperative Bank 1993 - 1996
  • Marsh Canada Limited
    Senior Insurance Risk Consultant
    Marsh Canada Limited 1990 - 1992

Bernard Conlon Skills

Change Management Operations Management Strategy Outsourcing Management Team Leadership Business Strategy Strategic Planning Financial Services Business Transformation Finance Leadership Start Ups Cross Functional Team Leadership Business Process Improvement Service Delivery New Business Development Project Management Banking Forecasting Team Building Business Analysis Process Improvement Human Resources Call Centers B2b P&l Management Performance Management Business Development Business Intelligence Account Management Project Planning E Commerce Restructuring

Bernard Conlon Education Details

Frequently Asked Questions about Bernard Conlon

What company does Bernard Conlon work for?

Bernard Conlon works for Greater Manchester Business School-University Of Bolton

What is Bernard Conlon's role at the current company?

Bernard Conlon's current role is Chair - Industry Advisory Committee.

What is Bernard Conlon's email address?

Bernard Conlon's email address is be****@****ail.com

What schools did Bernard Conlon attend?

Bernard Conlon attended Kpmg, The University Of Hull, West Park Grammar School, St.helens..

What skills is Bernard Conlon known for?

Bernard Conlon has skills like Change Management, Operations Management, Strategy, Outsourcing, Management, Team Leadership, Business Strategy, Strategic Planning, Financial Services, Business Transformation, Finance, Leadership.

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