• Lead the solution delivery for client requests/complex issues related to high value money and SWIFT transactions related to personal and business clients with the team of four subordinates. • Responsible for reviewing KYC documents for credit cards, student loan accounts, personal and business accounts.• Responsible for verifying all the cash, cheque and wire transfers of the branch.• Responsible for reviewing and approving the false positive approvals for name screening… Show more • Lead the solution delivery for client requests/complex issues related to high value money and SWIFT transactions related to personal and business clients with the team of four subordinates. • Responsible for reviewing KYC documents for credit cards, student loan accounts, personal and business accounts.• Responsible for verifying all the cash, cheque and wire transfers of the branch.• Responsible for reviewing and approving the false positive approvals for name screening results.• Preparing written investigative reports with adequate documentation for pattern and purpose of transactions and conducting follow up activities to support conclusions.• Responsible for risk assessment for all business accounts for branch according to RISK PARAMETERS i.e. geography, location, delivery channel, nature and type of business i.e organisational or institutional risks. • Responsible for periodic review of KYC, CDD (Customer due diligence) & EDD (Enhanced due diligence) for all the high risk personal & business clients of the branch.• Name screening on world checklist & lexis Nexis for PEPs and Negative news.• Ensure Adherence to Anti Money laundering Legislation, Investigation of AML issues and complete timely applicable reporting that meets regulatory requirements• Responsible for filing Large Cash transaction Report (LCTR) and suspicious transaction report (STR) of the branch.• Responsible for submitting SELF COMPLIANCE RISK ASSESSMENT, SOX & Business continuity plan reports on quarterly basis.• Responsible for responding all the queries or escalations related to AML or ATF raised through various internal channels or other business partners.• Responsible for AUDIT rating and responses, quality scores and performance measures of the branch.• Designated AMLO (Anti Money laundering Officer) of the bank Show less

• Handled branch operations at the Toronto branch including opening / closing operations, cash shipments, internal control protocols, cross sale of products, customer relations and trouble-shooting • MIS reporting to Senior Bank Executives, overall sales & service operations figures• Contributed to improving the bank’s reputation by achieving over 90% service levels in retail operations• Liaised with internal audit and ensured compliance with the Sarbanes-Oxley Act to support… Show more • Handled branch operations at the Toronto branch including opening / closing operations, cash shipments, internal control protocols, cross sale of products, customer relations and trouble-shooting • MIS reporting to Senior Bank Executives, overall sales & service operations figures• Contributed to improving the bank’s reputation by achieving over 90% service levels in retail operations• Liaised with internal audit and ensured compliance with the Sarbanes-Oxley Act to support internal audit recommendations Show less

• Serviced inbound clients across the American Express credit card network as well offering a sale or upgrade of other products.

• Achieved significant purchases by cost-cutting in an administration and project management function with corresponding efficiency in Accounts Payable handling.• Ensured timely Project Management implementation including documentation, tracking, reporting, and completion as well as looking at feasibility of new projects.• Consistently produced Monthly Budget Reports and Variance Analysis for higher management’s reporting to be done time-critical deadlines.• Monthly calculations of… Show more • Achieved significant purchases by cost-cutting in an administration and project management function with corresponding efficiency in Accounts Payable handling.• Ensured timely Project Management implementation including documentation, tracking, reporting, and completion as well as looking at feasibility of new projects.• Consistently produced Monthly Budget Reports and Variance Analysis for higher management’s reporting to be done time-critical deadlines.• Monthly calculations of assets inventory for full depreciation and financial control. Show less

• Led a team of 16 (Lead and Data Agents) in Passenger Revenue Accounting of a major European airline including continuous Quality Audits under ISO 9002 environment.