Bernard Francisco Email & Phone Number

Pasig, Ncr, Ph

Taguig, National Capital Region, Philippines

The Partner Program Manager is a blended role combining the skills of a project manager with the management responsibilities of an account/partner manager. This position is primarily a partner-facing, billable position chartered with owning the relationship between NICE inContact and our Certified Implementation Partners (CIPs). Partner Program Managers engage CIPs in a support capacity and provide specialized expertise around NICE inContact products, the contact center industry, and other… Show more The Partner Program Manager is a blended role combining the skills of a project manager with the management responsibilities of an account/partner manager. This position is primarily a partner-facing, billable position chartered with owning the relationship between NICE inContact and our Certified Implementation Partners (CIPs). Partner Program Managers engage CIPs in a support capacity and provide specialized expertise around NICE inContact products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, integrations, ACD, WFM/QM and others. The Partner Program Manager oversees the configuration of NICE inContact products, based on best practices and customer requirements, coordinate interdepartmental activities within NICE inContact, forecast delivery of projects by quarter, track time and status within NICE inContact systems, act as the escalation point for project risks/customer concerns, and other tasks related to the success of his or her engagement. This position is also a partner leader and is expected to serve as a mentor and coach for partner leadership, project and implementation managers. Show less

Pasig, National Capital Region, Philippines

Pasig, National Capital Region, Philippines

Lead and/or develop program or project scope statements, in consultation with applicable stakeholders (e.g. program/project charter, Statement of Work, Master Services Agreement)Work with resource managers to drive the identification of the skills, duration, and effort required for successful project executionCollect, analyze and maintain financial forecast information (e.g. labor, hardware, software), using input from applicable sourcesEstablish/apply quality objectives… Show more Lead and/or develop program or project scope statements, in consultation with applicable stakeholders (e.g. program/project charter, Statement of Work, Master Services Agreement)Work with resource managers to drive the identification of the skills, duration, and effort required for successful project executionCollect, analyze and maintain financial forecast information (e.g. labor, hardware, software), using input from applicable sourcesEstablish/apply quality objectives, criteria, standards and levels using appropriate quality management methods, with stakeholder input (e.g. key performance indicators, scope definition)Develop, communicate and implement program/project risk/issue management plans and strategies (e.g. mitigation, avoidance, transfer, acceptance) Show less

Mandaluyong City, Philippines

The Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performance and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. As an Operations Manager, he is accountable in ensuring optimum productivity and service level goals are maintained at all times. He is also responsible in maintaining an excellent… Show more The Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performance and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. As an Operations Manager, he is accountable in ensuring optimum productivity and service level goals are maintained at all times. He is also responsible in maintaining an excellent working relationship with clients while continuously striving to improve the level of overall service provided. Show less

Ncr - National Capital Region, Philippines

Manage operational activities for assigned client program(s) within the company and client guideline and policies. Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call center agents who provide services on behalf of the company's clients. Ensure that both client Key Performance Indicators (KPIs) and company performance expectations are met and continuously improved upon.

Quezon City

Responsible for hiring, training, retaining and developing their respective team members. Responsible to lead the effective and profitable results for their team. Administers company policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader… Show more Responsible for hiring, training, retaining and developing their respective team members. Responsible to lead the effective and profitable results for their team. Administers company policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization Show less

Taguig City

Team Manager's key role is to lead, develop, and motivate a high-performance team of support professionals. He is expected to understand the needs of individuals and work to instill knowledge and confidence. Responsibilities:1. Influence the lives of others: Develop, train, and manage team members2. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations3. Keep morale high:… Show more Team Manager's key role is to lead, develop, and motivate a high-performance team of support professionals. He is expected to understand the needs of individuals and work to instill knowledge and confidence. Responsibilities:1. Influence the lives of others: Develop, train, and manage team members2. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations3. Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions4. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations5. Define the company's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction6. Keep management updated: Relay important information in the form of timely and accurate reports Show less

4F Glorietta 5 Bldg, East Street, Ayala Center, Makati City

This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment (60%). Individuals are committed to continuing personal and professional development through mentorship; on-line courses and on the job training (25%) while maintaining phone skills (15%).The Team Leader will be effectively using various tools; running reports; demonstrating leadership through acknowledging the fair and consistent application of… Show more This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment (60%). Individuals are committed to continuing personal and professional development through mentorship; on-line courses and on the job training (25%) while maintaining phone skills (15%).The Team Leader will be effectively using various tools; running reports; demonstrating leadership through acknowledging the fair and consistent application of policies while demonstrating a variety of coaching styles and techniques. This position will have up to 18-20 direct reports. Show less

- Activate and deactivate account per member's request. - Provide billing and account information, including interest rates, finance charges, late fees, APR, monthly recurring charges, promotional discounts, deferred rates, and other miscellaneous charges. - Make necessary adjustments, credit and issue refund checks per trouble occurred and billing discrepancies.- Make historical research for billing investigation on customer's account with possible fraudulent purchases and charges.

Bachelor Of Science (Bs), Political Economy

Activities and Societies: Debate Team, College Chronicles and Paper

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Debate Team