Bernard Francisco Email & Phone Number

Pasig, NCR, PH

Taguig, National Capital Region, Philippines

The Partner Program Manager is a blended role combining the skills of a project manager with the management responsibilities of an account/partner manager. This position is primarily a partner-facing, billable position chartered with owning the relationship between NICE inContact and our Certified Implementation Partners (CIPs). Partner Program Managers.

Pasig, National Capital Region, Philippines

Pasig, National Capital Region, Philippines

Lead and/or develop program or project scope statements, in consultation with applicable stakeholders (e.g. program/project charter, Statement of Work, Master Services Agreement)Work with resource managers to drive the identification of the skills, duration, and effort required for successful project executionCollect, analyze and maintain financial.

Mandaluyong City, Philippines

The Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performance and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. As an Operations Manager, he is accountable in.

NCR - National Capital Region, Philippines

Manage operational activities for assigned client program(s) within the company and client guideline and policies. Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call center agents who provide services on behalf of the company's clients. Ensure that both client Key Performance Indicators.

Quezon City

Responsible for hiring, training, retaining and developing their respective team members. Responsible to lead the effective and profitable results for their team. Administers company policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary.

Taguig City

Team Manager's key role is to lead, develop, and motivate a high-performance team of support professionals. He is expected to understand the needs of individuals and work to instill knowledge and confidence. Responsibilities:1. Influence the lives of others: Develop, train, and manage team members2. Strengthen relationships: Establish and maintain.

4F Glorietta 5 Bldg, East Street, Ayala Center, Makati City

This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment (60%). Individuals are committed to continuing personal and professional development through mentorship; on-line courses and on the job training (25%) while maintaining phone skills (15%).The Team Leader will be.

- Activate and deactivate account per member's request. - Provide billing and account information, including interest rates, finance charges, late fees, APR, monthly recurring charges, promotional discounts, deferred rates, and other miscellaneous charges. - Make necessary adjustments, credit and issue refund checks per trouble occurred and billing.

Bachelor Of Science (Bs), Political Economy

Activities and Societies: Debate Team, College Chronicles and Paper

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Debate Team