o Acted as compliance 3rd level for customers like: TAM, Braskem, Vale, Editora Abril, Cielo, Neoenergia preventing or solving problems of logical or physical orders avoiding systemic falls or outages. o Developed SQL instructions to get indicators and monitoring proactively servers performances, provided in sort of reports to the customers with the aim to minimize impact to theirs business. o Responsible for managing the infrastructure of critical and complex softwares like: Oracle RAC and Suncluster utilized by CA Autosys for demanding jobs attending an aggresive SLA of 99% of availability and executed more than 1 Mi executions/month. o Conducted meetings with external customers with the aim to analize and provide technical solutions having as outcome, gain of theirs production and automate theirs daily tasks. Acted following ITIL processes which I should keeping SLA in 99% regarding in incidents, executing change requests to update patchs and softwares versionso Involved in Disaster Recovery projects at customers like Braskem and NET which was simulated outages in theirs equipments and power interruptions which I had the responsability to create a test environmet to execute essentials tasks for theirs business. Certifications and Professional Developmento ITIL v2 Foudation Certifiedo Certified Unicenter Specialist Administrator o Microsoft Certified Professional – MCP o HP Operation Manager and Agents using Smart Plug In for SAP, JBOSS, Microsoft Exchange and Databases: Oracle, MS SQL, MySQL. o HP Solutions:  Consolidate Event e Performance.  Automation Bus.  Jet o Solutions in Midrange monitoring servers utilizing products like:  CA Unicenter NSM (CA Technologies)  Event Management (CA Technologies)  Enguard (ACI Worldwide)  Patrol (BMC Software) o Softwares to production environment like:  CA Autosys Workload Automation (CA Technologies).  Workload Control Center (CA Technologies)  Control-M Workload (BMC Software)