Bernard James Email & Phone Number

Dedicated and results-driven Regional Operations Manager with eight years of experience in overseeing multiunit operations, driving sales growth, and implementing operational efficiencies. Skilled in leading diverse teams toward shared objectives with a commitment to delivering exceptional results. Eager to leverage expertise in operational management and strategic leadership to transition into the finance sector, bringing a unique perspective and drive for success.

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  Regional Operations Manager

  Pi Co. Franchising Inc.

  May 2016 - Aug 2024 - Toronto, Ontario, Canada

  - Managed operations for 10+ restaurant locations, ensuring they meet brand standards consistently.- Conducted regular audits to maintain compliance and uphold brand reputation.- Trained and onboarded 10-15 employees per new location, totalling over 100 employees trained.- Proposed practical improvements to boost sales and cut costs.- Used profit and loss reports to find opportunities for enhancing profitability.- Acted as a liaison between head office and franchisees/individual store managers, providing guidance, support, and resolving operational issues promptly.- Collaborated with marketing teams to launch promotional campaigns and initiatives, driving foot traffic and increasing sales revenue.- Continuously refine scheduling systems to optimize labor costs while ensuring optimal staffing levels during peak periods.- Conduct regular market research and competitor analysis to stay informed of industry trends and identify ongoing opportunities for growth and differentiation.- Remain actively engaged in the selection and implementation of new technology solutions to further streamline operations and enhance efficiency.- Provided support in production processes, collaborating closely with production teams to optimize workflow and ensure timely fulfillment of orders.