• Created the processes, policies, and procedures needed for security from an ad hoc program, requiring coordination with International Internal Stakeholders and Team Development. As a result, Presidio attained its first unqualified SOC 2 report and its first ISO 27001 certification and continues to grow this program into greater fields of maturity.• Established security, privacy, and risk management strategies, including metrics, reporting mechanisms, gap analysis where needed, and plan development for continual maturity growth.• Optimized the process used during critical information security incidents to effectively address security incident response to protect assets, including direct operational assistance with legal processes and technical review.• Provide leadership and direction to address information security concerns. Where risk is found, updates are made to the risk registry, discussion is led for remediation, and recommendations are researched.• Recommends and implements security control solutions through identification, analysis, and evaluation of risk quantitatively and qualitatively to ensure the best solution to reduce the risk to acceptable levels.• Coordinates, responds, and tracks all audits, RFPs, security questionnaires, and other customer-originating documentation, which includes scope, deadlines, recommendations, and outcomes that meet industry frameworks and regulations for security and privacy, including SOC2, ISO27701, GDPR, ISO27001, PCI, HIPAA, GLBA, and NIST.• Provides effective responsiveness through information security awareness training development and management to ensure all employees, contractors, and system users are continuously trained to keep Presidio secure and private.• Developed, implemented, and managed the process for vendor risk management, including creating an assessment that provides risk minimization solutions for our partners, consultants, and service providers.

• Provided 24x7 communications support, as part of a mission critical operations team, to the President of the United States, Secretary of Defense, Chairman of the Joint Chiefs of Staff, Senior Directors, and other agencies utilizing secure and non-secure communications systems; resulted in commendations for excellence • Managed the employment of satellite, line of sight, and landline Nuclear Command and Control Circuits to provided situational awareness to the Global Operations Center; resulted in a 99.9% readiness rating• Standardized response procedures that developed a standard practice to common situations• Influenced process development and change management of the communications complex• Provided evaluation, training, and certification for telecommunications equipment, systems, services, and transmission media for all shift work personnel• Assisted in scenario development and coordination planning for wartime responses

• Developed a maintenance process management program within Microsoft Excel that tracked 200,000 personnel hours on work orders submitted by the ship to the repair facility onboard; provided division supervisors the information needed to optimize their workforce• Quantified daily personnel use through hour reporting for each individual assigned to harvest the efficiencies or remove the deficiencies to increase the overall productivity of the department• Reviewed forms and reports with management to identify problems and improvements• Ensured 100% compliance with the program through daily supervisory meetings• Standardized the documentation of training to identify where human skill could be improved

• Reengineered and advanced the recreation program which included a yearly budget of $32,000 and total assets valued at $244,000• Accomplished an outstanding rating of the program after an audit from an external source• Provided information about local ports, such as shopping, dining, or recreational destinations• Planned special events which provided camaraderie and holiday celebration for 450 personnel• Led thirteen personnel to support the special events and parties within the recreation program• Hosted foreign national tour companies which provided personnel a safe resource to see the sights while in port

• Prepared instructional materials daily to ensure material to be taught met required objectives• Coordinated entry-level IT training for 1,500 students engaging 24 trainers• Provided mentorship to new ascensions to reduce academic attrition to less than 2%• Developed learning goals on a weekly basis to help students with proper time management• Prepared test items regularly to measure the attainment of course learning goals• Delivered extra assistance after class to identified students who required remediation• Represented the following subjects within the curriculum: 1. Recognition of the different components of an Information System. 2. Providing basic levels of instruction in Local Area Networks (LAN) with focus on system administration, repair and management. 3. Prepares technical personnel to administer commercial operating systems within the functional areas of configuration, system, and performance management. 4. Manage/maintain internal site networks and individual information systems. 5. Conduct first level software and hardware corrective actions. 6. Provide the base knowledge of security concepts and technologies

• Evaluated information technology (IT) system security and user training requirements• Enhanced the network confidentiality, integrity, and availability 2,500 users through review and correlation of data provided by the Retina Vulnerability Security Scanner• Conducted a baseline of 1,800 information systems to enhance resources• Provided guidance and expert advice to management groups on technical topics• Promoted security awareness to ensure system security to improve network efficiency

• Coordinated the System Security Plan (SSP) and network accreditation with the Information Systems Security Manager (ISSM) which provided the guidelines for the implementation of secure systems in the enterprise• Used commercial software and operating system tools to perform virus protection and detection, system backups, data recovery, and auditing functions• Configured and administrated user and group accounts across multiple domains• Assessed protocol and proxy service vulnerabilities with relation to firewalls• Developed and implemented solutions guarding against hostile attempts of compromise or inadvertent disclosure of sensitive material• Conducted security watches to include the manning of the entry point, increased security stance with the buildings and the roving of the perimeter of the base• Researched and verified proper functioning of software patches and fixes• Maintained the access control lists on screening routers

• Performed as the principal advisor for all information security ensuring compliance with governing directives and instructions• Analyzed and evaluated system security technology, policy, and training requirements• Implemented risk management programs• Developed business continuity plans• Developed and maintained system accreditation and support documentation• Formulated proposed system changes through the change management process

• Configured external peripherals, workstations network connectivity, and operating• system software• Configured network software and hardware• Install network components, peripherals, software and operating systems• Troubleshoot network hardware and operating systems• Manage communication network security functions• Manage information systems security documentation

• Initiated a custody card inventory for of 816 pieces of information technology equipment• Coordinated a computer network Installation, operating system upgrade, and Y2K validation• Configured external peripherals, workstations network connectivity, and operating• system software• Administered deployed cryptologic tactical systems• Set up cryptographic equipment and automated digital network systems• Configured network software and hardware• Install network components, peripherals, software and operating systems• Troubleshoot network hardware and operating systems• Manage communication network security functions• Manage information systems security documentation

• Transmitted and received many forms of telecommunications through various media• Operated telecommunication transmissions, networks, terminals, and processing equipment• Complied with requirements for secure communications• Performed operational tests and required adjustments• Performed maintenance on antennas• Followed directives regarding modes and frequencies• Recognized and reports interference and jamming• Maintained records and directives• Used equipment operating manuals• Performed duties of traffic clerk and watch supervisor• Sets up and used multichannel, diversity equipment• Monitored traffic flow and, if necessary, took corrective action• Operated general purpose test equipment• Maintained maintenance records

• Provided technical support to 18 users utilizing 60 Information Systems Resources• Implemented a life cycle management plan to raise the standards of the admin infrastructure• Provided the senior director a daily briefing on casualties within Microsoft PowerPoint in a time sensitive environment that had Presidential and Secretary of Defense level visibility• Requisitioned improved Information Systems for the department valued at $45K• Completed over 500 trouble tickets ensuring zero mission ability degradation

• Originated an Information Systems repair service to provide an after-hours at home option• Established business processes within all areas of the company to include accounting, ticketing, marketing and customer service• Facilitated the configuration of information systems to include operating systems and applications• Provided training in the use of Information Systems to assist in the customer’s future problem-solving and decision-making• Assessed customer needs through active listening to provide only the required service which increased customer satisfaction