Bilingual English / French Manager, ex-entrepreneur with:-> 10 years of experience managing a medium-sized company-> 18 years of experience managing medium and large accounts, selling and delivering B2B services to companies at C-level, maintaining high level of satisfaction, and growing business. *** Professional background ***-> Since October 2023 : Relocated to Toronto, Canada. In February 2024, started as Bilingual Customer Care Advisor at Scotiabank, one of the 5 largest banks in Canada. Was recognized top performer in the department 2 months only after the hiring date. In July 2024, was promoted to a position of Bilingual Onboarding Advisor, whose main responsibilities consist of supervising, mentoring and coaching new hires so that they can achieve their full potential.-> Jan 2014 - April 2023 : Founder and CEO of Qualitalents + co-founder and shareholder of SaaS company Izilog + CFO of a tennis association as volunteer (+800 members)-> 2008 - 2013 : Account Manager at Microsoft*** Ambitions ***Looking for a position of vice-president, COO, CFO, or sales executive at a Canadian or US company*** Education *** Two master's degrees :-> 2012-2014 : MBA (Master of Business Administration) in Paris, France-> 2002-2005 : Master of Engineering in Sciences and Information Technologies in Bourges, France*** Skills ***• Customer-related skills: establishing excellent relationship, ensuring high level of satisfaction, active listening, bringing value, tailoring solutions.• Sales-related skills: prospecting, making outbound calls, negotiating, handling objections, closing, growing business (cross-selling and upselling).• Business and administration skills: corporate finance and accounting, strategy, HR, labor law, payroll and benefits, marketing, communication.• Communication skills: preparing and presenting slides, active listening, interpersonal skills, giving feedback, excellent oral and written communication, bilingual English / French.• Computer and IT skills: Microsoft Office (Excel, Word, Powerpoint, Outlook), ERP and CRM software, comfortable with technology and IT tools*** Achievements ***-> Excellent academic background : graduated with Honors in two master's degrees-> Founder and CEO of a company which grew from 0 to 50 salaried employees in 9 years, and from 0 à 2.7 M€ turnover.-> Managed finance of a tennis association, which grew from 400 to 800 members in 5 years.-> Co-founder and co-director of a software company editing a SaaS application within a niche market.
Listed skills include Management, Cloud Computing, Itil, Microsoft Technologies, and 40 others.