Bernard Mccluskey Email & Phone Number

Ireland

My position in Information Mosaic involves working directly with multiple clients from our office in Dublin and also on site abroad:• Diagnosing problems and identifying potential solutions. • Ensuring timely resolution of all assigned issues and provide regular updates with clients. • Liaising with Development/Business teams on assigned open issues• Conduct weekly conference calls with clients.• Provided Monthly reports for clients.• Accurately record minutes with clients and Development/Business teams. • Produce internal customer service related reports and documentation. • Assist in building product knowledge base to expedite issue resolution.• On-call 24/7 support

Dublin 2

MS Active Directory Administration and support – User account creation. MS Outlook Support – Email account creationDesktop hardware and support – Configuring PC’s and laptops.Project Work – Required to upgrade all equipment from XP to Win 7 to a strict deadline.Project Work – Required to configure all Development client machines Helpdesk manager - monitoring and triage of issuesBackup operator - schedule, order, replace backup tapes; Symantec Backup ExecIPhone configuration for usersComms Room maintenanceWorked collaboratively as part of an International IT team, cross geographies, servicing remote users in New York, India and Singapore offices as well as travelling staff worldwideWindows Server administration Completed CISCO CCENT trainingOut hours work to complete projects and minimize users impactAs part of Operation Beehive – an internal IM Initiative to involve staff in company improvements – upgrade and improve all meeting rooms

Initial duties were to shadow and learn from the Senior IT Administrator in IMAfter 3 months began to take over general administration duties within the departmentBasic AD dutiesBasic computer admin and maintenance dutiesInvolvement in the Annual ISAE 3402 IT Security Systems Audit.Key Achievements:Following the completion of my internship with Information Mosaic, I was offered a fixed term contract with the company.