Bernard Mcphee-Lam Email & Phone Number

Melbourne, Vic, Au

Junction Village, Vic, Au

Southern Region

Responsible for developing and executing strategic plans to ensure that Hyundai Motor Company Australia’s wholesale and retail objectives are being met across 44 Southern Region franchised dealerships across Victoria and Tasmania. I lead a team of Area Sales Managers and support them in developing and maintaining a highly motivated and effective dealer network, whilst supporting them achieving their monthly sales targets and annual KPIs.

Southern Region

As an Area Sales Manager for Hyundai Motor Company Australia, I managed the wholesale, retail sales objectives and customer service performance of dealerships within the Hyundai Southern Region dealer network in the states of Victoria and Tasmania.In this role I had the opportunity to look after 35 different Southern Region dealerships of varying sizes and operational abilities across two States, working closely with Business Owners, Dealer Principals, General Managers, Sales Managers… Show more As an Area Sales Manager for Hyundai Motor Company Australia, I managed the wholesale, retail sales objectives and customer service performance of dealerships within the Hyundai Southern Region dealer network in the states of Victoria and Tasmania.In this role I had the opportunity to look after 35 different Southern Region dealerships of varying sizes and operational abilities across two States, working closely with Business Owners, Dealer Principals, General Managers, Sales Managers and front line sales staff to achieve mutually beneficial outcomes for all parties.This was achieved through both short term wins and long term sustainable business growth / development.Responsibilities:To Ensure that wholesale, retail and accessory sales objectives are achieved and exceeded on a monthly basis.To train, develop and motivate all sales members of the dealer body, capable of achieving and exceeding Hyundai sales and market objectives.Develop, implement and see through to success appropriate marketing strategy to increase sales in line with Hyundai objectives utilising external intelligence and internal reports.Implement business plans to ensure profitability across dealer operations.Work with dealers to achieve Hyundai KPi objectives and positive business outcomes. Show less

Patterson Cheney Toyota Dandenong

Automotive Sales Manager at Patterson Cheney Toyota.Responsible for overseeing, motivating, leading, training, developing and managing an experienced retail sales department to achieve, succeed and excel within the Toyota for Life program whilst achieving factory ascendency and guest satisfaction goals.This role included key target marketing to a vast multicultural demographic through digital,traditional press and event driven methods.Patterson Cheney Toyota was a ‘2015… Show more Automotive Sales Manager at Patterson Cheney Toyota.Responsible for overseeing, motivating, leading, training, developing and managing an experienced retail sales department to achieve, succeed and excel within the Toyota for Life program whilst achieving factory ascendency and guest satisfaction goals.This role included key target marketing to a vast multicultural demographic through digital,traditional press and event driven methods.Patterson Cheney Toyota was a ‘2015 Toyota President’s Excellence Award Winner’ through the efforts of its staff, teamwork and strong business practice. Show less

Dandenong Victoria

MC Autos Group / Preston Motors GroupResponsible for overseeing, motivating, leading, training and managing the retail and fleet sales departments to achieve and succeed.This role involved managing a sales team to achieve personal, dealer and factory targets with an aim to exceed them.I strived for personal empowerment of individuals to grow and compliment the business within a team framework, where individual qualities and skills combined can achieve results that wouldn’t… Show more MC Autos Group / Preston Motors GroupResponsible for overseeing, motivating, leading, training and managing the retail and fleet sales departments to achieve and succeed.This role involved managing a sales team to achieve personal, dealer and factory targets with an aim to exceed them.I strived for personal empowerment of individuals to grow and compliment the business within a team framework, where individual qualities and skills combined can achieve results that wouldn’t have otherwise occurred singularly.In addition to employing and training the sales team, I was responsible for advertising (digital, social media, press and associated analytics), recording and analysis of sales, management of dealer floor plan, purchase of all incoming stock (projected by up to six months), management of income and expenses, reaching set company budgets, setting business plans and achievement of benchmark CSi and KPi.I worked very closely with the sales team throughout the sales process to achieve industry best sales practice and customer service.Timeline by company:September 2008 - November 2012 MC Autos GroupNovember 2012 - December 2014 Preston Motors Group Show less

Dandenong Victoria

MC Autos Group In this position I was responsible to work directly with the Sales Manager and represent the sales team as the team leader.I was responsible for assisting the sales team in achieving sales results by getting involved with the sales process and closing deals.In the absence of the Sales Manager, it was my responsibility to take charge of the role.I was responsible for the ordering and managing of appropriate levels of stock, recording sales, advertising,… Show more MC Autos Group In this position I was responsible to work directly with the Sales Manager and represent the sales team as the team leader.I was responsible for assisting the sales team in achieving sales results by getting involved with the sales process and closing deals.In the absence of the Sales Manager, it was my responsibility to take charge of the role.I was responsible for the ordering and managing of appropriate levels of stock, recording sales, advertising, presentation of the sales environment and communicating with the factory in both fleet and retail sales.I was also responsible for meeting and exceeding my own sales targets and in turn, to lead by example. Show less

Dandenong

Market City MotorsIn this position I was responsible for meeting and exceeding given sales targets and achieve high level customer CSi. It was my role to follow the ‘road to a sale’ sales process and delivery of quality customer service met by consistent sales results.This included maintaining customer prospecting and follow up schedules.I reported directly to the Sales Manager and Assistant Sales Manager and worked within a team structure to achieve personal, sales,… Show more Market City MotorsIn this position I was responsible for meeting and exceeding given sales targets and achieve high level customer CSi. It was my role to follow the ‘road to a sale’ sales process and delivery of quality customer service met by consistent sales results.This included maintaining customer prospecting and follow up schedules.I reported directly to the Sales Manager and Assistant Sales Manager and worked within a team structure to achieve personal, sales, aftermarket and finance results. Show less

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AIM’s BSB50120 Diploma of Business covers essential knowledge areas required to operate effectively in the Australian business landscape..

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Activities and Societies: Information Technology, Legal Studies, English, International Studies, Classics, Physical Education.