Bernardo Araujo Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

This position allows me to continue to work close to customers while managing the delivery of complex services (Cloud Managed Networks, Cisco Meraki, Fibre Solutions). My communication and organisation skills allow me to provide excellent service to enterprises and organisations of different sizes across New Zealand.

Christchurch, Canterbury, New Zealand

Being on the front line of support at EROAD gave me the chance to really understand the pain points customers were facing with their products. I helped with restructuring the way the support team worked, creating a new shift format, and splitting the team into smaller squads. This allowed the squads to focus on providing the best service to one channel at.

Christchurch, Canterbury, New Zealand

Working in the field, face to face with customers, I had the opportunity to really improve my rapport building skills. You only realise your printer is broken when you have to print. Showing up at the customer site when they are frustrated with the product and having the possibility to provide an incredible service experience was the perfect way to see up.

Queenstown, New Zealand

Auckland, New Zealand

Auckland, New Zealand

A fast pace call centre is the perfect place to hone your productivity and efficiency. When picking up call after call, every second you save on your process is a second you can spend giving your attention to the customer. This summarises my time at CSG. I mastered my ability to find the most efficient way to perform tasks and follow standard operating.

Auckland, New Zealand

Marketing is how you talk to your customers, the data shows you how they are listening. As an analyst, I used my skills to interpret the data and feed it back to the marketing managers. Writing reports that would guide their decision when creating the next communication.

Auckland, New Zealand

Auckland, New Zealand

What better place to provide an excellent customer experience and see the results straight away than a cinema? Managing a team of 15, talking to customers in the foyer and observing how they enjoy the cinema. Every evening was an opportunity to improve. Besides managing cash, inventory, and marketing, this experience taught me a lot about general business.

For almost 2 years I was immersed in Agile developing competitive code for 2D soccer. Using differential evolution heuristics to create and improve positioning mesh for the players. My creative and analytical skills allowed me to create different hypotheses, test, prove and decide what to do next. Continuous improvement was key to success.

This was where my love for customer service, project management and service delivery started. My first exposure to a huge organisation, big customers and complex services. I had to develop my organisation, communication, writing, technical and delivery skill to exceed in this position. I worked on a huge project, like implementing a CCTV system for.

Diploma (Level 7), Business Administration, Management And Operations

Bachelor’S Degree, Information Technology