Executive Director
Westport, Connecticut, Us
08/2020-Present Maplewood Senior Living Weston, MA Executive DirectorResponsible for the day-to-day operations of the 93 unit community including the planning, development, implementation, evaluation and improvement of program services; management of staff and the delivery of high quality service to the residents and their families. Maintain ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.Primary responsibilities include; ensuring that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation and environmental standards.Lead, develop, and support staff through role modeling, company programs and various initiatives, serve as sales leader of the community driving community occupancy, marketing outreach, and referrals.Meet or exceed the financial goals of the community through revenue generating expense management and labor control. Supervise and lead the community management team to ensure a smooth operation that meets the needs of residents, families, associates and visitors.• Current Revenue Responsibility - $12.6M • Grew the census from 70% to 98%. • Managing a team of 10 direct reports and 75 indirect reports. Responsible for;- Ensuring growth in correct volume.- Discussing business growth opportunities, market trends and obstacles to service line retention.- KPI’s- Improve performance, quality, patient satisfaction and increase employee engagement.