Bernardo Moya Email & Phone Number

Philippines

Manila, National Capital Region, Philippines

• Hire and develop employees• Manage employee’s performance evaluation and development • Planning and goal setting for the next fiscal year• Operational reviews and presentation• Lead projects and initiatives for the organization

Philippines

• Manage schedules, organize office functions, and oversee daily operations• Manage escalations and work with technical support and/or customers for resolution • Generate and analyze data for the team• Streamline processes and documentations• Prepare and facilitate training for the CS organization on products we support

Opentext Philippines

• Handles complex issues on products supported• Acts as the technical lead to the team and point of contact• Partner to the manager in building improvements on processes and operation• Monitors team metrics and address matters that needs immediate attention

Opentext Philippines

• Proactive support – monitoring, reporting, and troubleshooting on failed and rejected transactions sent to other networks• Monitors failures on data and/or connectivity on different applications• SME on products for Managed and Messaging customers• Facilitate training to new members as part of the onboarding process

Makati City

Outsourced technical support representative for Opentext Phil in managing basic EDI products and services.• Basic understanding of EDI structures (ANSIX12, EDIFACT, TRADACOMS)• Helpdesk support for requests such as data tracking, profile update, partnership setup, password reset, and basic connectivity troubleshooting via phone and email• Proactive monitoring, reporting, and troubleshooting on failed and rejected transactions through VAN.

Quezon City, National Capital Region, Philippines

• Data encoder of real property assessment form for land and improvement. • Desk officer responsible in receiving and releasing certified true copy of tax declaration• Assist in keeping Tax Declaration records on file