• Designed, implemented, and merged a full-stack resubmit functionality for a core loan processing application using a Java Spring Boot back-end and Angular front-end to complete an important Jira ticket• Engaged in Test Driven Development using the Mockito framework to maintain code coverage of implemented solutions as required by SonarQube code analysis• Worked with a team of interns to create a REST API proof of concept application using a Java Spring Boot back-end and HTML/PicoCSS/JavaScript front-end

• Utilized Microsoft SQL Server to perform analytics on a core database product and identify gaps, discrepancies, and possible enhancements to ensure the data meets quality standards• Became a subject matter expert on a core database product to provide resolutions to content and policy-related inquiries from sales, clients, and other departments regarding the database• Supervised three offshore research centers in EMEA countries by monitoring and ensuring productivity and quality assurance standards, clarifying policies and standards, and coordinating projects and meetings to optimize operational efficiency• Processed a variety of reports to maintain the quality of existing operations processes and monitor trends for management

• Managed a book of 20 clients through the drawback process of implementation, analysis, cleaning, and claim filing to recover over $12,500,000 in taxes and fees paid to Customs and Border Protection• Learned and followed CFR Title 19 Chapter 1 Part 190 which describes federal regulations on the modernized drawback process for the refund of Customs duties and fees• Analyzed import, export, bill of material, and other related data for accuracy and projected recovery to create revenue maximized claims compliant with chosen filing provisions• Managed and attended meetings with clients; communicated with client points of contact to gather required elements needed to prepare and submit drawback claims; corresponded with clients in a professional, thorough, accurate, concise, and timely manner• Completed document audits, kept notes on all account processes, and developed standard operating procedures for each account

• Navigated through multiple platforms and resource bases while amicably and effectively guiding conversations to resolve client issues in a quick and efficient manner• Recorded detailed and concise notations on client accounts to reflect up-to-date circumstances to assist other agents in effectively helping clients• Clearly communicated with different agents and supervisors to understand client needs and transfer to appropriate teams when necessary• Provided bilingual support to English and Spanish speaking clients

• Administered examinations to large groups of students while carefully managing exam distribution and ensuring exam-taking guidelines were followed.• Supported personal judgement with guidelines to ensure consistent grading over hundreds of exams, inputted grades into Excel, and safely archived past exams.• Hosted office hours to provide effective one-on-one instruction to students.• Attended lecture to keep current on relevant knowledge and assist when necessary.

• Provided effective tutoring services to students in introductory microeconomic and macroeconomic courses.• Served as a proctor for introductory economic exams and ensured a legitimate testing environment.

• Worked with a team of 30 student interns to establish an estimated 5,000 new household relationships with incoming students during the Preview Season.• Reviewed every application for accuracy while completing necessary compliance documentation.