Bernardo Victor De Souza E Silva Email & Phone Number

State Of Minas Gerais, Brazil

Belo Horizonte, Minas Gerais, Brazil

• Provided technical support for mining software solutions, focusing on enhancing customer productivity by diagnosing and resolving system issues. Increased server performance, created integrations with other systems, and improved reports capabilities tooptimize user experience.• Debugged, bugfixed and improved codes written in Ruby and Objective-C.• Created tests enviroments that can help the support team using virtual machines.• Developed and improved scripts using Ruby and Shell that can automate support tasks.• Improved the team processes through suggestions, documentations and agile methods.• Trained or teached co-workers to spread the knowledge among the team.

Belo Horizonte, Minas Gerais, Brasil

• Performed data analysis using business metrics and statistical calculations, generatingreports through SQL queries accordingly.• Automated tasks using Python scripts to assist other teams, and created new methods tocollect and utilize data through the company software.• Analyzed market technologies to improve company reports, such as utilizing Metabaseto enhance productivity in report creation and implementing H3, a technology developed by Uber, to compress latitude and longitude points into hexagons, enabling thegeneration of heatmaps for more insightful reporting.• Modeled the database in order to handle the large volume of company data and processeddata when necessary.

Postgraduate Degree, Full Stack Development

Bachelor'S Degree, Computer Science

High School/Information Technology