• Refined accounting processes and workflows, enhancing the accuracy of project financials and improving the company’s cash flow and profitability within real estate operations.• Oversaw the transition to a new CRM platform, increasing client management efficiency and increasing customer satisfaction by 16%.• Negotiated with contractors to achieve a 10% reduction in project costs.• Introduced Excel Automation Tools that reduced forecast projection errors by 17%.• Implemented an automated onboarding system based on the new CRM, reducing onboarding time by 32% and improving client satisfaction.• Maintained project budget adherence, optimizing costs and achieving a 20% reduction in marketing expenses by assisting the marketing team with efficient resource allocation and strategic negotiations.

• Developed and implemented an efficient customer onboarding program, enhancing training and support systems, leading to a 27% increase in customer satisfaction.• Fostered effective collaboration with internal teams, such as the African American market sales team, driving an 18% market share increase in the southwest region.• Managed and executed high-impact public engagement events, including sponsorships and dinners, ensuring smooth operations and high levels of stakeholder satisfaction.• Supported company growth by maintaining rigorous budget management and financial accountability

• Revamped subcontractor recruitment, leading to a 26% reduction in service costs within the first 6 months.• Negotiated with major product suppliers to decrease operations costs by 32% within the first month, directly impacting profitability.• Collaborated with the engineering team to create a mobile customer audit application, slashing proposal delivery time by 85.71% (from 1 week to 1 day).• Maintained stringent financial and administrative controls, ensuring accurate fund tracking and up-to-date records.

• Led the ahead-of-schedule implementation of production and broadcasting equipment, optimizing logistics and resource allocation.• • Maintained strict adherence to budget limits through effective fiscal management, ensuring operational efficiency.• Collaborated with the Administration Manager to develop the annual budget and set financial goals, aligning with strategic objectives and improving financial planning accuracy.• Demonstrated strong leadership by assuming VP responsibilities in their absence, ensuring smooth operational continuity.

* • Played a key role in securing ALUe’s First Preferred Enterprise Hospitality Partner status, positioning the company as an End-to-End Solutions Integration leader in the US & the Caribbean through its Proactive Enterprise Multi-Vendor Monitoring capabilities.• Implemented process enhancements that boosted operational efficiency by 25% within the DS and IPTV groups.• Spearheaded market expansion efforts, driving growth rates of 13%, 16%, and 25% in the Dominican Republic, Puerto Rico, and Mexico, respectively.

* Led the operations, engineering and program management teams for the nationwide network, covering fixed and mobile telephony as well as data. Spearheaded the network's $400 MM/year growth plan, which included the development and implementation of the CAPX and OPEX budget plans, as well as meticulous budget tracking.* Demonstrated exceptional leadership and expertise in various prior roles, including General Manager of Engineering, General Manager of Project Management, Business Development Manager, and Operations Manager. Orchestrated successful initiatives, directed cross-functional teams, and achieved remarkable outcomes in each position.