Bernard Ong Email & Phone Number

Mountain View, Ca, Us

• Making it easier for any kind of enterprise to build and operate artificial intelligence-based services.• Having an amazing experience working for one of the top AI companies.• Part of the global’s best data scientists positioned to serve, solution and innovate on tough business challenges using AI and data science across global customers and enterprises from various industries and practices.• Support and drive adoption of automated and manual machine learning products across various enterprise customers utilizing both my strategic and hands on skills across the end-to-end data science process.• Innovate on solutions for business on how to model very challenging requirements and constraints.• Work with customers on business strategies utilizing AI to drive improvements in OKRs and KPIs.• Drove high impact and innovative model design and architecture for various complex fraud, churn, customer lifetime values, sales propensity, anomaly detection, frequent pattern mining, and time series models.• Hold and present data science workshops for meetups and academies on real world use cases.• Train customers on use of highly sophisticated AI products (AutoML Driverless AI, H2O-3, Hydrogen Torch) in context of the data science process pipeline covering multimodal models for structured data, images, and unstructured text with pretrained transformer models from Hugging Face.• Create solutions using Generative AI through H2OGPT and LLM-Studio training and finetuning open source LLMs, LangChain, Vector database.• 10x AI-assisted Go/Golang development, when speed and performance is of the essence.

New York, Ny, Us

• Serve as a strategic advisor for the world's best data science academy for 2020, rated by SwitchUp.• Currently teach classes part-time.• Certified Data Scientist involved in data strategy and hands on expertise on machine learning, big data, advanced statistics and analytics, development, and visualization.• Created an innovative approach to applying the Agile process to machine learning.• Ranked #1 in the Kaggle Consumer Credit Default challenge (closed competition) to accurately predict probability of consumer going into financial distress after 2 years.• Ranked Top 2% in the Kaggle Higgs Boson challenge (closed competition) leading a team of Data Scientists through the implementation of advanced Python machine learning model ensembles, stacking, and feature engineering demonstrating high accuracy rates in predictive analytics• Created an innovative recommender algorithm using Doc2Vec word embedding and neural network to predict top words used to title books to drive and improve sales and search results in Amazon• Developed a time-series dynamic stock and weather analytical and correlation tool using R and Shiny, showing hidden seasonal trends of the equities market against the changing weather patterns• Delivered in depth descriptive analytics on U.S. cancer demographics• Expertise in modeling/machine learning platforms using R and Python• Classification methods (Neural Net, Logistic Regression, Decision Trees, KNN, SVM, Random Forest)• Regression methods (Linear, Nonlinear, Boosted Regression Trees )• Clustering methods (K-means, Fuzzy C-means, Hierarchical Clustering, Mixture Modelling)• XGBoost, Keras/Theano• Some Big Data experience (Map-Reduce, Hadoop, Hive, Spark SQL)• Advanced skills in SQL, Unix/Linux, Git/GitHub

Madison, Wi, Us

• Reporting directly and accountable to the Chief Claims Officer.• Driving innovation towards the next generation touchless claims experience.• Created capabilities for deep customer behavior understanding and personalization through use of state-of-the-art transformer-based models for sentiment scoring, complaint intensity, diversity, equity, inclusion and respect levels, topics/concepts/root cause, and multi-range emotions mapping (using Plutchik model).• Created and delivered a model that can accurately measure and score service level quality with customers.• Created and delivered an innovative prescriptive transformer model that automatically prioritize customer feedback needing urgent responses and follow up. Unique game changer!• Created and delivered an outlier detection model.• Created and delivered claim volume and staff forecasting models based on the Prophet and LSTM time series frameworks.• Created and delivered a MedPay pay limit model chain to predict if thresholds will be met and also predict loss payment amounts.• Led the implementation and delivery of the Property and Auto Subrogation model.• Partnering with Google on strategic initiatives and execution blueprints.• Leading a team of 60 Data Science, LOB Analytics, Data Services, and Customer Insights managers and analysts.

Radnor, Pa, Us

• Drive targeting strategies for one of the most powerful distribution business in the industry.• Data Science/AI champion evangelist for the firm tasked to build out the practice area.• Work with Sales & Marketing, Actuaries, Pricing, Product Development, and several lines of business using machine/deep learning with P/L accountability.• Implement rapid-time-to-market applied innovation for lines of businesses involving Life and Annuities, Retirement Planning Services, Group Protection products and services.• Perform strategic and hands on work on predicting drivers for successful sales and effective marketing strategies through ML/DL.• Serve as Data Hunter to extract innovative data points for models that differentiates us from our competitors.• Increased customer retention rates by 15% through predictive models for policy/contract lapses.• Increased engagement activity by 10% implementing predictive models to prioritize strategic partnerships and engagement with our 450+ broker dealer network for garnering maximum sales and profit for the company.• Implemented models to predict when Short Term Disability will turn into Long Term Disability claims.• Implemented models to predict when Life Disability Policies will be terminated by our customers.• Implemented models to predict how much Term Life quoted policies will result in profits or loss.• Using natural language processing to perform sophisticated multi-dimensional sentiment, analysis product and sales analysis on the variable annuities market we serve.• Formulated sales pipeline models for predicting sales, probability, and timing, across all product categories• Generated 15% sales lift (from $1.8B to $2.1B in VA sales in 6 mos) with innovative Lifetime Value (LTV) models (LASER+) for the next generation sales journey roadmap, predicting top advisors in our distribution network with their sales propensity across 31 product lines, and prescribing next best action and timing across touchpoints.

New York, Ny, Us

• Built and stabilized the IT practice and program for S&P credit market services portals• Created and implemented natural language processing systems for news sentiment analysis• Created and implemented machine learning models in support of the ratings process• Business critical Ratings Gateway portal solutions for Corporate & Gov’t Services, Structured Finance, Quality, Compliance, Criteria and Risk• Consistent top performer serving in the capacity of Delivery Manager• Manages and drives Agile development processes across a team of 50 staff• Deployed a centralized portal solution across 80+ applications supporting up to 4,800+ analysts and managers with record user adoption rates

New York, Ny, Us

• IT Program manager for Enterprise Customer Data• IT Program manager of the next generation Corporate Portals, portal.metlife.com• Spearhead the Finance, Legal, and Broker Dealer portals• Portal solutions architect , managed both project and technical teams.• Manage www.metlife.com (internet) and my.metlife.com (intranet) corporate web sites.• Manage shared resource pool of 15 PMs, architects, designers, devs, integrators, ops support.• Built and implemented foundational services using J2EE standards and application frameworks.• Formulated and enhanced the Enterprise Technology SLA and compliance reporting.• Managed and coordinated client/partner relationships with various line of business IT groups.• Implemented onshore-offshore outsourcing application development strategy.• Managed budget for resources, outsourcing contracts, hardware and software.

Broomfield, Colorado, Us

• Hands-on management of globalcrossing.com, globalcrossing.net, gcintranet.net, extranets.• Successfully executed corporate-wide consolidation of the web technology infrastructure. • Spearheaded MS-platform transition to integrated open standards planted in Solaris/Java/XML. • Restructured leadership roles for web site support and maintenance shared services. • Facilitate reliable implementations for business integration and emarketing activities. • Served directly as technology analyst on target companies for corporate M&A activities. • Balanced focus on effective organizational management and technical leadership.

New York, New York, Us

• Managed projects for citibankonline.com and ecitioncampus.com• Coordinated processes amongst Technnology, Marketing, Creatives and various businesses. • Performed technical reviews on architecture, framework, design and development specs. • Supported major email, online advertisement and banner e-marketing campaigns. • Managed execution of site Mutual Funds Evaluator, Quicken Insurance, Online Prospectus. • Managed requirements for Account Opening, Smart Deals, Campus Cards and ATM Locator. • Reengineered web experience for bank Statements Online.• Spearheaded the country HR system implementation based on $20MM roadmap project. • Developed the US HR business & functional requirements, system specs & design specs. • Formulated the product rollout strategy & client relationship management process. • Reduced process cycle time for new hire & terminations transactions by 50%. • Instituted US country data standards & interfaces into the corporate global data mart.

New York, New York, Us

• Pioneered world class HR system with highest dual-audit ratings• Managed a project budget of $5MM with cost saves of $1MM per year.• Performed hands-on technology• Covered payroll & comp, recruiting & mobility, employee admin, & training functions• Global HR Information Systems Project Leader for Japan• Head of operations for distributed shared systems• Best-of-breed project team lead for the Citicorp Center Project• Designed & delivered the new client/server infrastructure for Citicorp Center Japan• Front & back office support experience• Executed all technology projects successfully• Instituted strong processes for SDLC, control, security, risk mgmt, & client support• Implemented the 1st LAN infrastructure for Citibank Japan. • Increased control of cash management systems by automating reconcilement processes• Spearheaded standardization & implementation technology frameworks• Instituted help desk, data center, & maintenance functions

Certified Data Scientist, As Recognized By Ny State Board Of Education

Executive Education, Cio Leadership, Strategic Intuition

M.S., Management Information Systems

B.S., Mechanical Engineering