Strategic leader with over 32 years of multi-line insurance experience. After 15+ years of research, Bernard distilled organizational culture into three key ingredients and developed an actionable definition for drastic improvement. His seminal white paper 'Three Bell Curves - Business Culture Decoded' has received worldwide attention. Bernard is available to work as an advisor to CEO's and educating executive teams. Jon McNeill, former president global sales and service, TESLA Motors, current board member General Motors"Bernie is a very creative and broad thinker. I watched him implement several wide-ranging initiatives including Lean and a multi-dimensional loyalty programs. I'd highly recommend him."Eric Nelson, President and CEO at Mutual of Enumclaw"Bernie was engaged for a year long project on Net Promoter, Employee Engagement and LEAN methods. He was able to educate our company effectively and help us get alignment and forward progress on these important change initiatives which continue to evolve due to the good foundation Bernie helped to lay."Owen D. Baker, Founder, Burg Communications, LLC"It has been my privilege to collaborate with Bernie Rosauer for almost 20 years and through that time, he has continually impressed me with his gift as a change agent. Navigating the waters of any change initiative requires confidence based on a vast amount of knowledge, creativity, skill and integrity." Jack Gucciardi M.D., Urgent Care Physician, Board-Certified Family Practitioner"Bernard is very creative. He is open to new and novel ideas. He thinks outside of the box."Gary Bonneau, CSAA Claims ExecutiveBernie brought the NPS concept to our Company. He is a man who is highly focused on what's important for the customer. His passion to improve our customer service was evident in every interaction with him. Bernie is true champion for the customer and we are providing better service because of him.