+ Mobilize leadership abilities to foster a standard of excellence for a facility featuring 50+ employees – including supervisors – to ensure on-time delivery of materials and supplies+ Deduce business challenges and customer sentiment data to develop specialized, high-touch solutions and align FedEx’s capabilities with customer expectations and business growth objectives+ Leverage short- and long-term plans and strategic planning efforts to align budgets and operating plans; establish and develop business objectives and continuous improvement plans to cultivate performance across the entire facility+ Work side-by-side with senior leadership to analyze, plan, and evaluate operations reports; interface with cross-functional leaders to reduce costs, generate revenue, and manage inventory+ Foster mutually beneficial, impactful relationships with customers, vendors, and internal stakeholders to optimize distribution center performance and align site-specific policies and procedures+ Synthesize manager performance and store metrics to increase productivity and tailor training techniques; conduct 1:1 meetings for low-performing leaders to generate solutions, discuss best practices, and promote business areas+ Conceptualize, implement, and design structural elements (i.e., processes, systems, and action plans) and revamped and updated standard operating procedures to achieve consistency and organizational culture standards + Optimize the implementation of team member professional development and continuous training by partnering with the site leadership team on best practices for effective training strategy techniques and implementation+ Employ management competencies to resolve challenges for a wide range of complexities, including inventory discrepancies, safety violations, and staffing challenges

+ Mobilized strategic planning competencies to craft an incident management strategy featuring troubleshooting, root cause analysis, and timely resolution best practices to resolve material deficits, equipment failures, and unavoidable delays+ Directly managed 40 production associates – including supervisors and team leaders – and executed hands-on, applied-based training programs to train and coach employees on service and company-specific policies+ Deduced and evaluated strategic site operations to ascertain progress and render strategic counsel and expertise on staffing changes, skill growth and development, and programming efficiency and operations+ Owned training and talent development programs to coach (i.e., hourly associates, shift leaders) on a wide range of fundamentals, including safety, inventory management, customer service, and time management+ Synthesized merchandising levels to recommend inventory and production-pulling strategies and tactics to enhance facility productivity+ Spearheaded employee engagement and retention strategies by coaching employees on key fleet operations techniques and company policies; conducted performance reviews and feedback sessions to optimize performance+ Flexed and channeled strategic planning competencies to ideate action plans, strategic processes, and operational procedures – while infusing SAP data insights and analyses+ Executed staffing initiatives by reviewing applications, interviewing and selecting candidates, implementing onboarding procedures, facilitating promotions, and conducting terminations

+ Managed and orchestrated production phases, supervised inventory and product stock, and developed and maintained inventory controls+ Designed tactics to streamline out-of-scope processes – while improving, simplifying, and standardizing operational processes to support strategic service plans+ Fostered mutually beneficial, impactful relationships with customers, vendors, and internal stakeholders to optimize distribution center performance and align site-specific policies and procedures+ Championed the receipt, storage, value-add servicing, and dispatch of distribution center products to maximize efficiency and ensure alignment with compliance guidelines and enterprise-wide policies+ Governed the end-to-end distribution center operational process, while orchestrating the outbound shipping and delivery process from start-to-finish+ Drove merchandising, replenishment, and inventory management efforts to ensure supply met critical business demands