Bernard Thomas

Bernard Thomas Email and Phone Number

Head of Global Support Operations @ Audible, Inc.
Jersey City, NJ, US
Bernard Thomas's Location
Jersey City, New Jersey, United States, United States
Bernard Thomas's Contact Details
About Bernard Thomas

Experienced Business leader with a demonstrated history of working in the startup, technology, telecommunications and retail industries. Skilled in Digital Strategy, Business Planning, Customer Experience, Operations, and E-commerce. Strong consulting professional with a Bachelor of Science (BS) focused in Information Science/Studies from Drexel University.

Bernard Thomas's Current Company Details
Audible, Inc.

Audible, Inc.

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Head of Global Support Operations
Jersey City, NJ, US
Bernard Thomas Work Experience Details
  • Audible, Inc.
    Head Of Global Support Operations
    Audible, Inc.
    Jersey City, Nj, Us
    View
  • Audible, Inc.
    Head Of Global Support Operations
    Audible, Inc. 2018 - Present
    Newark, Nj, Us
    Provides strong, dynamic leadership that mentors, develops, and guides global team members to effectively lead, deliver a world-class customer experience, and drive performance management within all groups.
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  • Bed Bath & Beyond
    Director Of Operations
    Bed Bath & Beyond 2015 - 2018
    Midvale, Utah, Us
    Provided leadership, strategic direction and oversight towards the overall customer experience and ensured the delivery of quality support services and tools.
    View
  • Gilt.Com
    Director Business Planning And Performance
    Gilt.Com 2012 - 2015
    Boston, Massachusetts, Us
    Assembled and managed a team to oversee health of the operations within the organization and advised the executive team on key performance indicators with impact to the business.
    View
  • Gilt.Com
    Director Creative Services
    Gilt.Com 2011 - 2012
    Boston, Massachusetts, Us
    Managed daily operations of the largest production studio in NYC and streamlined business initiatives across the Marketing, BD, PR, Design, and Merchandising teams.
    View
  • Gilt.Com
    Sr. Manager, Workforce Planning And Optimization
    Gilt.Com 2011 - 2011
    Boston, Massachusetts, Us
    Modeled in-house workforce staffing and financial planning across 3 locations and multiple channels within the Customer Service organization.
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  • Sirius Xm Radio Inc.
    Manager, Workforce Performance And Financial Planning
    Sirius Xm Radio Inc. 2006 - 2011
    New York, Ny, Us
    Oversaw multiple outsourced call center locations providing on-shore, near shore, and off shore support for both the Sales and Care businesses.
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  • Comcast
    Manager Of National Support Center
    Comcast 2002 - 2006
    Philadelphia, Pa, Us
    Organized 3rd party vendors to maintain most efficient staffing levels to achieve desired service level from a national perspective by utilizing workforce management and new technologies.
    View

Bernard Thomas Skills

Management E Commerce Marketing Strategy Social Media Marketing Analytics Start Ups Business Planning Sales Strategic Partnerships Competitive Analysis Cross Functional Team Leadership Call Centers Product Management Digital Strategy Outsourcing Crm Corporate Development Customer Acquisition Mobile Devices Mobile Marketing Segmentation Product Marketing

Bernard Thomas Education Details

  • Drexel University
    Drexel University
    Information Science/Studies
  • Wilmington University
    Wilmington University
    General

Frequently Asked Questions about Bernard Thomas

What company does Bernard Thomas work for?

Bernard Thomas works for Audible, Inc.

What is Bernard Thomas's role at the current company?

Bernard Thomas's current role is Head of Global Support Operations.

What is Bernard Thomas's email address?

Bernard Thomas's email address is ba****@****cox.net

What is Bernard Thomas's direct phone number?

Bernard Thomas's direct phone number is +171871*****

What schools did Bernard Thomas attend?

Bernard Thomas attended Drexel University, Wilmington University.

What are some of Bernard Thomas's interests?

Bernard Thomas has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Disaster And Humanitarian Relief, Health.

What skills is Bernard Thomas known for?

Bernard Thomas has skills like Management, E Commerce, Marketing, Strategy, Social Media Marketing, Analytics, Start Ups, Business Planning, Sales, Strategic Partnerships, Competitive Analysis, Cross Functional Team Leadership.

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