I have a robust 15-year background in the BPO and Logistics industry, where I have held diverse roles such as Manager, Team Leader, and staff. This has given me a holistic understanding of the industry's nuances and challenges, as well as the ability to adapt and thrive in a fast-paced and dynamic environment. I excel in leading teams composed of individuals from various backgrounds and personalities, fostering an environment where every team member can grow and excel in their respective roles. I am currently pursuing a Bachelor of Business Administration at Universidad Galileo, a prestigious university in Guatemala, to further enhance my knowledge and skills in the field of business. My goal is to continue learning and contributing to the success and growth of the BPO and logistics industry.