Technical Support Manager - Commercial And Industrial Printing Support Team
CurrentTechnical Product Manager for digital Color Copy- and Print Production Printing Systems (Cut sheet)Set up support for production printingQuality improvement programsDevelop Test procedures new machinesProduct launch for new machinesAnalyse and resolve complaints and technical problemsEstablish and improve support processes Ricoh GermanyModification projectsCreate reports (bottlenecks, improve efficiency, quality of components, machineperformance, etc.) Technical communication on european scale in english languageCheck, analyse and support for field engineers (direct- and retailer business)Specific customer requestsPromote professional servicesSupport for production printing Marketing- and Sales Department GermanyCompTIA A+ und N+ Certified Professional IT TechnicianITIL V3 foundation certificationCertificat "Drucktechnische Grundlagen" der Druck und Medien Academy in NRW2020 Fiery® Professional Certification and Expert Certification