Bernhard Marcus Email & Phone Number

Indonesia

Manado Area, North Sulawesi, Indonesia

Technical InspectionMaintenance HistoryElectronic DataS.O.S fluidSite Assesment

Manado Area, North Sulawesi, Indonesia

Evaluating equipment and application data inputs in order to provide maintenance, component replacement, application and repair recommendations that help customers lower owning and operating cost, improve availability and reduce warranty costs by analyze electronic data, fluid analysis results, inspection results, equipment history and site analysis.

Head Office, Eia

Perform failure analysis reportJoin field investigation for specific problemKeep personnel informed of the latest updates from CAT by maintaining a Technical Library and distributing technical informationDevelop and maintain CAT contacts to ensure a point of contact for all CAT product updatesProvide excellent customer support that includes troubleshooting, providing logical and timely response to customer technical problems and questions, and representing our customers in relaying product concerns to CATAccurately provide timely information to Sales, Parts, and Service by meeting customer needs and minimizing or eliminating startup and operating problems, reducing rework, and verify any complaints by comparing operation with normal or specified operationIdentifies components likely to be involved using standard reference if given an operator’s complaint. Gather and report all requested data including production codes if given a specific product failure. Identify the correct factory service engineering contact to resolve if given a specific product problem. Describe failure orally and in writing if given a failed partAdminister the appropriate Sales and Service literature by identifying application zone and describing critical factors and recommendations to factory or user as neededTechnical support for warranty and goodwillProvides product information to CAT assisting CAT in justifying change, developing and maintaining contacts with product groups, assist in product testing, and providing timely feedback to product groupsAdministers and maintains ongoing log of product problems and actions that were needed to resolveParticipate on Product presentations, Training, and related technical presentations to internal/ external customers

Manado Area, North Sulawesi, Indonesia

Tembagapura, Pt Freeport Indonesia

Tembagapura, Pt Freeport Indonesia

Assist the Supervisor of Warranty and prepare and suggest final judgment on claims exposures and major warranty repair exposure to ensure continuity in claims processing and warranty repair completionsAcknowledge, record and process customer claims in a manner which results in the resolution of warranty liabilities at the lowest overall cost to the CompanyCoordinate the investigation of claims and backcharges through the scheduling of field inspections, return of damaged components for in-plant analysis and internal review of product failuresPrepare and pursue claims against dealer suppliers and contractors resulting in product improvements and the return of funds to the CompanyCorrespond with customers, company representives and communicate with internal departments regarding the status and outcome of warranty claims and programs