Bernice Choo Email & Phone Number

Singapore

Singapore

- Assisting Front-liners with Digital Banking Functionalities.- Assisting with testing of Digital Banking Functionalities with the tech team and front-liners.- Assisted to attend to queries from Frontliners (RMs + ARMs).- Reporting of touchpoint queries and digital feedback.

Singapore

- Converted Health Care Assistant Training Materials to E-learning Content using Articulate 360/Rise.- Delivered training for IMDA approved course content to primary and secondary school students as a course trainer.- Responsible for content curriculum update (Cybersecurity).- Management of freelance trainers schedules and school assignments for training of course.- Prepared and maintained freelance trainers service contacts and monthly claims on training allowance.-… Show more - Converted Health Care Assistant Training Materials to E-learning Content using Articulate 360/Rise.- Delivered training for IMDA approved course content to primary and secondary school students as a course trainer.- Responsible for content curriculum update (Cybersecurity).- Management of freelance trainers schedules and school assignments for training of course.- Prepared and maintained freelance trainers service contacts and monthly claims on training allowance.- Performed weekly administrative tasks of course reminders to trainers and correspondencewith schools for reminders for student project submissions.- Proactively prepared improved processes, templates and controls for student projectsubmissions, document consolidation for payment claims billing. Show less

Novena, Singapore

-Provided front desk support (answering phones, sms, WhatsApp, replying emails to clients. Appointment scheduling and collected payment for physiotherapy services)- Experienced in the use of cloud application, Cliniko, to maintain and manage customer records, appointment scheduling, as well as detailed consultation information.- Experienced in the use of the payment modules for payment consolidation billing and clinic operations facilitation.- Maintained and updated inventory… Show more -Provided front desk support (answering phones, sms, WhatsApp, replying emails to clients. Appointment scheduling and collected payment for physiotherapy services)- Experienced in the use of cloud application, Cliniko, to maintain and manage customer records, appointment scheduling, as well as detailed consultation information.- Experienced in the use of the payment modules for payment consolidation billing and clinic operations facilitation.- Maintained and updated inventory records of physiotherapy clinic.- Oversee purchasing of office supplies.- Ensuring clinic environment is in order and pantry supplies stocked.- Coordinated office equipment maintenance and IT support for physiotherapist. Show less

Cyber admin assistant to Bakerpedia. - Collaborated with the USA based work team remotely. - Administered website content pages, performed search engine optimization on ecommerce site, and created advertisement banners / widgets on using both WordPress and Adobe Photoshop

Singapore

Service Centre ManagerService Centre Management of call centre and hardware repair department.• - Supervise day-to-day operations of help desk team for optimal technical resource management.• - Answer upper level help desk service calls with regards to customer PC hardware repairs and malfunctions.• - Document, track and monitor PC repair turnaround to ensure resolution in a timely manner.• - Ensure service personnel are tasked to complete their repairs at appropriate… Show more Service Centre ManagerService Centre Management of call centre and hardware repair department.• - Supervise day-to-day operations of help desk team for optimal technical resource management.• - Answer upper level help desk service calls with regards to customer PC hardware repairs and malfunctions.• - Document, track and monitor PC repair turnaround to ensure resolution in a timely manner.• - Ensure service personnel are tasked to complete their repairs at appropriate priority levels.• - Conduct weekly reviews to ensure timely repairs turnaround of faulty PCs.• - Assist service personnel in liaising with principal vendors on hardware product issues if any.• - Respond to inquiries from technical and sales staff, customers and principal vendors.• - Assisted the team to get Fullmark Service Centre certified for ISO 9002 in 1999.• - One of the key personnel involved in assisting the documentation and ensuring compliance of getting Fullmark Service Centre certified for ISO 9002 and ready for sale to interested buyer - JOS Technology group. Show less

Singapore

Systems Integration dept and MIS.- Systems Integration team, supporting the organisation in providing customers pre-sales support for systems integration.- Managing the software and hardware needs of the internal staff of Fullmark Micro Pte Ltd.- Performing the job functions required in the Managing information systems team.

Managing corporate accounts for Mac sales.- Providing sales consultancy and 1st point of contact to potential Mac Corporate users.- Maintaining good client relationship with existing corporate customers and ensuring good pre and post sales service.- Ensuring a proper follow through that customer hardware needs are serviced by the technical service. Being the bridge between customer and technical service department to ensure successful implementation after sales service.

Bsc In Computing, Bsc In Computing

Higher Diploma, Computer Studies

International Diploma In Computer Studies

Diploma In Computing And Information Technology

Education record