Bernice Goodwin Email & Phone Number

Toowoomba, Queensland, Australia

• Answer incoming calls and action accordingly• Manage Client Enquiries• Enter Meal Plans into system (Polixen)• Update Client information in system (Polixen) as required• Assist with meal deliveries if required• Enter meal ingredients and properties• Enter and monitor Client Meal Suspensions• Enter daily cash and cheque payments into system (Polixen)• Check bank deposits, enter invoice payments for Clients in system (Polixen), and reconcile in finance system (Xero)• Process Remittance Advices for Clients (Xero)• Follow-up late payments/organise payment plans• Create Excel spreadsheets and Word documents as required• Filing/Scanning• Assist with meal deliveries if required

Toowoomba, Queensland, Australia

• Manage incoming calls • Resolve or re-direct Customer inquiries• Input data into Prism for New, Repeat and Changed jobs for printing • Create Purchase Orders for outsourcing as required• Input Sales Orders for release of stocked items to Customers in Prism• Liaise with Managers, Sales Representatives, Prepress, and Press Operators to ensure accuracy and timeliness in print production• Maintain list of Commitments to enable urgent delivery requirements to be met• Provide quotes on request for stocked items • Maintain Customer Record Cards• Pack documentation for overnight courier to Brisbane and Sydney Offices

Toowoomba, Queensland, Australia

• Manage incoming calls - transferring, message taking, and follow up• Maintain commission rate data for ordering system • Process mobile phone plans and SIM swaps• Compile weekly sales reports• Filing of confidential customer contractual agreements • Liaise with Customers, Sales Officers, and internal staff• Process urgent requests from Communications Consultant

Toowoomba, Queensland, Australia

Administration Officer – Network Operations Unit (NOU)Personal Assistant / Team Leader Support / Business Administrator• Reception duties (first contact for Contractors and Visitors)• Process Credit Card Statements for Management and Staff • General – filing, photocopying, scanning, laminating etc.• Manage and maintain office equipment • Sort and distribute incoming mail, and prepare outgoing mail for collection• Liaise with preferred couriers for freight pick-up and delivery• Purchase stores, stationery and equipment • Schedule meetings, prepare agendas, record minutes for Team and OH&S • Arrange/perform planned safety audits and inspections, maintain records• Arrange venues, accommodation, equipment and supplies , catering, for training, conferences, seminars, and functions• Archive documents as per legislative requirements• Perform site inductions for staff, visitors and contractors and maintain records• Enter timesheets for staff hours, overtime and allowances ensuring appropriate timeframes are met• Maintain stationery and kitchen supplies • Pool Vehicle Administration (booking, schedule services)• Compile monthly and adhoc reports.• Arrange travel and accommodation for management and staff

Roma, Queensland, Australia

Personnel Section: Leave Clerk, Assistant Staff Clerk, Staff Clerk, Assessor/Checker, Assistant Personnel Officer • Process leave applications and maintain records (Leave Clerk)• Produce wages sheets for temporary staff (Wages Clerk)• Input overtime and allowances for permanent staff • Check overtime and allowances entered by Wages Clerk (Assessor/Checker)• Arrange for vacancies, promotion or transfer listings to appear in Commonwealth Gazette (Assistant Staff Clerk/Staff Clerk)• Manage applications for vacancies, arrange and attend interviews, send letters to successful and unsuccessful candidates (Staff Clerk) • Process compensation claims arrange medicals with CMO and send Confidential file to Compensation Section for approval. (Assistant Personnel Officer)• Preparation of staff movement documentation including monetary payouts for transfers, resignations, and retrenchmentsSales Section:• Answering calls Telephone Queue • Processing Residential and Business Customer connections and disconnections in System (DCRIS)• Reception duties• Assist customers with phone queries and bill payments• Record part-payment agreements in computer system• Daily bank reconciliation and bankingOperations Maintenance Group (OMG):Administration Officer• Input overtime, leave and allowances for technical staff • Purchasing kitchen items, stores and equipment, and cleaning products• Arrange travel and process travel allowances• Payment and maintenance of Petty Cash • Meter Readings as necessary